Business Operations Manager (HQ)

At Pronghorn, we are building a movement. Rooted in culture, innovation, and equity, we exist to create real pathways to success across the Spirits industry and beyond. Whether you're behind the scenes or at the forefront of the brand, working at Pronghorn means stepping into purpose. We believe in bold ideas, relentless execution, and creating space for people to show up fully as themselves — and win. At Pronghorn, we leverage powerful partnerships to build pathways. We proudly collaborate with some of the biggest and most respected names in the Spirits industry to connect bold talent with bold brands. Whether you’re supporting internal growth or contributing to a partner initiative, you’ll gain real‑world exposure, strategic access, and unmatched insight into an industry that’s being reshaped in real time. Every role has the potential to intersect with our partner network — driving visibility, impact, and results that go far beyond the job description. Position Summary The Business Operations Manager serves as a strategic partner to the President, driving operational excellence, organizational effectiveness, and workplace efficiency across the organization. This role optimizes internal systems and processes, oversees office administration and workplace operations, manages vendor relationships, coordinates executive scheduling and travel logistics, and supports the successful execution of strategic initiatives. As a trusted advisor and operational leader, the Business Operations Manager provides high‑level support to the President by managing complex calendars, travel and expense processes, facilitating cross‑functional coordination, and ensuring seamless execution of key priorities. Additionally, this role oversees the day‑to‑day administration of the office, fostering a productive, professional, and engaging work environment that enables employees and leadership to perform at their best. This position requires a highly proactive, systems‑oriented, and strategic individual with exceptional organizational and project management skills, a strong focus on process improvement and operational scalability, and the ability to exercise sound judgment, maintain confidentiality, and operate with significant autonomy and discretion in a fast‑paced environment. Key Responsibilities Office Administration & Workplace Experience Office Operations Management: Oversee the day‑to‑day administration and smooth operation of the Alpharetta office, ensuring a professional, welcoming, and efficient workplace environment. Facilities Management: Serve as the primary point of contact for office facilities, including building management, maintenance requests, office security, parking arrangements, and space planning initiatives. Office Vendor Coordination: Manage relationships with office‑related vendors and service providers, including office supplies, catering, cleaning services, shipping providers, and equipment vendors, ensuring quality service and cost‑effectiveness. Workplace Experience & Employee Support: Foster a positive employee experience by supporting office engagement initiatives, coordinating internal events, managing hospitality needs, and ensuring employees have the resources necessary to work effectively. Visitor & Executive Hospitality: Oversee office reception standards and coordinate logistics for visitors, board members, investors, and executive guests, ensuring a seamless and professional experience. Office Policies & Procedures: Maintain office procedures, workplace guidelines, and administrative processes to ensure operational consistency and compliance. Business Continuity & Office Preparedness: Maintain office preparedness plans, including emergency procedures, business continuity measures, and workplace safety protocols. Inventory & Asset Management: Oversee office inventory, including technology assets, supplies, and equipment, ensuring proper tracking, maintenance, and replacement planning. Operational Strategy and Process Optimization Internal Systems Ownership: Oversee the implementation, continuous maintenance and strategic optimization of all internal tools and platforms, ensuring their alignment with business objectives and contribution to enhanced productivity. Scheduling Flow Optimization: Develop, implement and manage efficient scheduling processes across the organization, encompassing meeting coordination, resource allocation and project timeline management. Vendor Management: Establish and cultivate robust relationships with key vendors, engaging in contract negotiations, managing service level agreements and ensuring the delivery of cost‑effective and high‑quality services. Office Process Streamlining: Analyze, design and implement refined office processes and procedures to boost efficiency, mitigate operational bottlenecks and foster a highly productive work environment. Budget & Resource Management: Assist in the prudent management of operational budgets, meticulously tracking expenditures and optimizing resource utilization to achieve predetermined financial targets. Executive Partnership and Strategic Support Presidential Support: Provide comprehensive, high‑level executive support, including the intricate management of complex calendars, the coordination of extensive travel arrangements and the meticulous handling of expense reporting. Strategic Liaison: Serve as a primary liaison for the President, facilitating seamless communication with internal teams, external partners and key stakeholders, thereby ensuring clear communication and strategic alignment. Project Coordination: Lead and coordinate special projects and strategic initiatives as directed by the President, which includes tracking progress, managing deliverables and ensuring their timely and successful completion. Information Management & KPI Tracking: Develop and maintain robust information management systems, guaranteeing that critical data and documents are accessible, secure and organized. Furthermore, responsible for developing, tracking and reporting on key performance indicators (KPIs) and organizational goals, ensuring alignment with strategic objectives and providing the President with actionable insights into business performance and progress towards strategic initiatives. Strategic Initiative Contribution: Contribute to strategic initiatives by assisting with research, data gathering and the preparation of comprehensive reports. Technology, AI Literacy & Digital Productivity Digital Tool Proficiency: Demonstrate proficiency in utilizing advanced digital tools and platforms relevant to business operations, including project management software, CRM systems and comprehensive office suites. AI Application & Integration: Possess a foundational understanding of artificial intelligence (AI) applications and their potential to streamline administrative and operational tasks. Identify, evaluate and integrate innovative technological solutions, including AI‑powered tools to automate routine processes and improve data analysis capabilities. Digital Productivity Culture: Foster a culture of digital productivity within the President's office and broader operational functions. Confidentiality, Judgment & Discretion Strict Confidentiality: Maintain unwavering trustworthiness and absolute discretion regarding highly confidential business matters, strategic initiatives and personal information. Sound Judgment: Exercise impeccable judgment in all interactions and decisions, particularly when handling sensitive situations with tact and diplomacy. Professional Demeanor: Consistently demonstrate a professional demeanor that earns and sustains the President's confidence through reliable performance and ethical conduct. Qualifications Education: Bachelor's degree in Business Administration, Operations Management or a closely related field; Master's degree preferred. Experience: Minimum of 7-10 years of progressive experience in business operations, project management or a similar strategic administrative capacity, including at least 3-5 years of direct support to C‑level executives. Proven Track Record: Demonstrated success in implementing and optimizing operational processes and systems. Project Management Skills: Exceptional project management skills with the ability to effectively manage multiple priorities within a fast‑paced, dynamic environment. Analytical Abilities: Strong analytical and problem‑solving abilities, underpinned by a data‑driven approach to decision‑making. Technical Proficiency: Advanced proficiency in project management software, CRM systems and the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is mandatory. Communication Skills: Excellent written and verbal communication skills, with the capacity to articulate complex information clearly and concisely. Personal Attributes: Demonstrated ability to exercise sound judgment, maintain strict confidentiality and operate with a high level of discretion and professionalism. A proactive, resourceful and highly organized individual with meticulous attention to detail will thrive in this position Why Choose Us At Pronghorn, we don’t offer jobs — we offer impact . Every seat here is a chance to build, influence, and disrupt industries that weren’t designed with everyone in mind. We are culture shapers, talent developers, and brand builders who believe in doing meaningful work that leaves a legacy. When you join Pronghorn, you’re stepping into a community of leaders, creators, and doers committed to excellence and equity. Here, your voice matters. Your ideas move. And your work shows up in real ways across companies, communities, and culture. We move fast. We lead boldly. And we invest in our people every step of the way. $80,000 - $100,000 per year (Additional Annual Bonus) Work Authorization Due to the nature of these positions, we are unable to provide sponsorship for U.S. work authorization now or in the future. Equal Opportunity Employer Statement Pronghorn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr