Service Sales Rep (New York City Metropolitan Area)

Service Sales Representative

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

1. Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

3. Career Growth & Development

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

This position will interface with customers, field technicians as well as other departments and management level associates within the company with a focus on customer service. It is also vital to the successful growth of our company’s service business and will serve as a key component for a portion of our local Key Accounts business.

The successful candidate will be responsible for growing our local services business by developing new account opportunities, maintaining existing relationships with existing customers within the territory as well as maintaining open communication with customers regarding work schedule and meeting expectations.

Key Responsibilities:

• Meet monthly and quarterly service sales quota (on contract sales and repair sales)
• Meet monthly and quarterly service quoting quota. (on contract sales and repair sales)
• Understand the company’s quoting and CRM process and systems.
• Submit forecast and reports in a timely legible manner.
• Strong communication, time management, negotiation and follow-up skills.
• Call on local end users continually (in-person visits).
• Maintain the relationships with our major customers.
• Foster relationships with new prospects.
• Responsible for providing customers with all requested service reports.
• Understanding of AAADM Certification.
• Possess knowledge and understanding of the functions and use of door hardware/electric door hardware.
• Be involved in any/all customer complaints and resolution process.
• Knowledge of competitions pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.
• Complete understanding of workflow with Dispatch/Administrative Assistant in the local District.
• Any other related duties as required or assigned.

What You Will Need:

• Marketing or business degree preferred.
• 2-3 years’ experience in a business development/sales environment.
• Must demonstrate a high level of organization
• Ability to work well within a group in a team environment.
• Self-motivating, problem-solving, capable of managing multiple projects.
• Professional appearance.
• Positive attitude.
• Grace under pressure.
• Accuracy and attention to detail.
• Sharp analytical skills.
• Positive attitude.
• Exceptional organization skills.
• Ability to take direction well.
• Excellent verbal communication skills.
• High-energy, results-oriented approach.
• Reliable and disciplined.
• Excellent follow-up skills.
• Working knowledge of MS Office Products.
• Familiarity with CRM systems.

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

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We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.