Support Engineering Manager: Lead & Escalate
Avoca
A dynamic technology firm in New York is seeking a Manager, Support Engineer to lead the Support Engineering team. You will be responsible for managing escalations and ensuring high-quality resolutions while collaborating closely with Product and Engineering. The ideal candidate will have 7–12 years of experience in technical support, particularly in a B2B SaaS context. You will thrive in a fast-paced, high-growth environment where your leadership and technical skills make a significant impact. #J-18808-Ljbffr Avoca
$130k - $145k
...A leading technology company is seeking a Manager for their Technical Support Engineering team, responsible for leading and developing expertise within the team. The role emphasizes collaboration with various departments to ensure exemplary customer success and efficient...SuggestedRemote work- ...growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern... ...the founding team, helping us manage a business that's already... ...or account manager Respond to escalations and priority support tickets As...SuggestedFull timeImmediate startRemote workWork from homeFlexible hours
$120k - $155k
...to engage and transact with leading asset managers on a massive scale through... ...post-trade experience. CAIS supports over 50,000 advisors who... ...The AI-Forward IT Support Engineer is the visible face of IT at... ...team, serving as the senior escalation point, and making sure employees...SuggestedWork at office- ...A leading cloud services company is seeking a Senior Cloud Support Engineer to ensure the stability, performance, and availability of their cloud solutions. Candidates should have over five years of experience with Linux systems, strong troubleshooting skills, and proficiency...SuggestedFull time
- A leading energy company is seeking a Manager, Plant Support Engineering to provide technical leadership and supervision in Oak Harbor, Ohio. This role focuses on optimizing team performance, addressing system and equipment issues, and overseeing engineering activities...SuggestedFull time
- A leading energy provider is seeking a Manager of Plant Support Engineering to lead the engineering team, manage system health activities, and ensure safe operations. This role requires a Bachelor's degree in Engineering, and strong knowledge of power plant systems. Responsibilities...
- A leading energy provider is seeking a Manager for Plant Support Engineering to supervise a team and ensure optimal performance of plant systems. The role includes managing system health, coordinating activities, and providing technical leadership. Candidates should possess...Full time
- ...Precise Resource, Inc is a leading privately held Women's Business Enterprise specializing... ...our client in locating a Software Support Engineer Manager . Our client is a powerhouse quietly... ...client experience scores and reduce escalation frequency. They will be accountable...
- ...A telecommunications company is looking for a Supervisor of Technical Support to lead a remote team of agents. You will drive performance and manage escalated customer issues while ensuring exceptional service through effective coaching. Ideal candidates will have leadership...Remote work
- ...Turnitin, LLC is seeking a Technical Support Representative to work remotely in a full-time capacity. You will manage escalated technical issues and collaborate with engineering teams to enhance the support experience for end users. Your responsibilities will include...Full timeRemote work
$260k - $310k
A leading AI technology company in New York is seeking a Community Operations & Executive Escalations Manager to lead a new operations function. The role demands building a team and processes for managing high-stakes user issues across public channels and executive escalations...$139.23k - $174k
...Ancestry.com Operations Inc. is seeking a Software Engineering Manager to lead a skilled team in delivering software functionalities in an Agile environment. The ideal candidate will have over 10 years in software development, experience managing teams, and knowledge of...- ...A leading healthcare technology firm is seeking an Engineering Manager to transform healthcare delivery through innovative tools. This role focuses on both technical leadership and team development, emphasizing collaborative culture and high-impact results. Candidates...Remote work
$116.7k - $160.4k
...ModivCare Solutions, LLC is seeking an experienced Software Development Manager to lead software engineering teams. You will design, develop, test, and maintain software solutions that deliver business value at scale. The ideal candidate will have a strong background...- ...A leading transit technology firm is looking for an Engineering Manager to lead a cross-functional product team. You’ll develop real-time operational tools that transit agencies rely on daily. Responsibilities include enhancing team performance, guiding complex web products...
$200k - $240k
...A leading energy efficiency company seeks an experienced Engineering Manager to lead a team of software engineers in building scalable software solutions. This fully... ...competitive salary of $200k – $240k and a culture that supports work-life balance. #J-18808-Ljbffr...Remote work- ...A leading staffing agency in Mexico City is seeking an Engineering Manager to lead their Engineering Team. The ideal candidate will have over 10 years of software development experience and at least 5 years in a project management role. This position offers flexibility...
- ...A tech-savvy financial firm in the United States is seeking an Engineering Manager to lead a dynamic team in transforming mortgage servicing through innovative software solutions. The role encompasses mentorship, collaboration with product and operations teams, and setting...Remote workFlexible hours
- ...Helpdesk Escalation Manager & IT Support Process Improvement Lead Seeking an experienced Helpdesk Escalation Manager and IT Support Process Improvement Lead to transform how we deliver technology support across our enterprise. This role sits at the intersection of...Contract workWork at officeRemote work
$90k - $110k
ID Logistics US is looking for a Manager of Support (Help Desk) in Georgia to lead a team in delivering high-quality technical support. This role requires overseeing daily operations, ensuring service level agreements are met, and implementing improvement strategies. The...$150k - $220k
...What you’ll do Stand up Profound’s Support Engineering function from the ground up — hire, onboard... ...and handoff rituals between regions Manage workload distribution and capacity as... ...product complexity grow Build the escalation system end-to-end: severity matrices,...Full timeWork at officeShift work- ...General Motors is seeking a TAC Escalation Team Consultant to provide live and remote support to TAC Consultants and dealer personnel. The role involves managing complex vehicle diagnosis cases, collaborating with engineering and quality teams to address product issues...Remote work
$225k - $325k
...Trueml is seeking a VP of Engineering to lead product-driven teams in the United States. This role demands strategic vision along with hands-on technical expertise to oversee the engineering team's efforts. The ideal candidate will have 10+ years in engineering and a proven...$53k - $78k
...coordination of the Relationship Manager. Job Responsibilities... ...& Regional Operations Lead the logistics and coordination... ...Lunch & Learns, and dinners. Support and assist with all... ...consistently, identifying risks for escalation and contributing to procedural...Work at office- ...seeking an experienced Service Desk Lead to serve as the primary point of contact for internal support across our office locations,... ...administrators to project managers on active job sites. This role... ...support tickets — intake, triage, escalation, resolution, and closure —...Permanent employmentFor contractorsWork at officeLocal areaRemote workShift work
- A financial technology company in New York is seeking an experienced Engineering Manager to lead a team of engineers in building and scaling a digital platform for financial advisors. This hands-on role involves executing project management, mentoring engineers, and shaping...
- A dynamic tech company in New York seeks an Engineering Manager to lead software development teams for multiple SaaS products. The role involves hands-on leadership, mentorship, and management of offshore teams while driving quality and efficiency in delivery. Ideal candidates...
- ...Join Axonius as a Technical Support Engineer to provide global technical assistance and ensure customer success. You'll manage the lifecycle of support tickets, author knowledge-base articles, and analyze patterns to enhance support processes. Ideal candidates will have...
- ...A leading government services provider in the United States is seeking a Senior Automated Litigation Support Lab Manager. You will oversee lab data processing services and lead a team of eDiscovery professionals, ensuring compliance with ESI specifications. The ideal...
$55.89k - $73.36k
Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first... ...driving goals and KPIs for the team of support staff to meet business objectives... ...for the team. You will report to the Manager, Member Escalations Operations. Work...Full timeWork at officeRemote work
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