Senior Technical Support Engineer: Escalations & Solutions
Axonius
Join Axonius as a Technical Support Engineer to provide global technical assistance and ensure customer success. You'll manage the lifecycle of support tickets, author knowledge-base articles, and analyze patterns to enhance support processes. Ideal candidates will have 3+ years in technical support, strong networking skills, and experience with APIs and Linux environments. The annual salary ranges from $90,000 to $110,000 USD, with bonuses and stock options available. #J-18808-Ljbffr
$93.8k - $159.5k
A leading audio technology company is seeking a Senior Pre-Sales Solutions Engineer in New York City. The role involves engaging B2B customers to provide tailored AV/IT solutions, conducting market research, and collaborating with sales teams. Applicants should possess...SeniorRemote job- ...A leading cloud services company is seeking a Senior Cloud Support Engineer to ensure the stability, performance, and availability of their cloud solutions. Candidates should have over five years of experience with Linux systems, strong troubleshooting skills, and proficiency...SeniorFull time
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- ...Senior Customer Support Engineer As a Senior Customer Support Engineer at Upbound... ...for what world‑class technical support looks like in the... ...Identify, document, and escalates bugs and product issues to... ...steps Partner with the solutions team on complex, strategic...SeniorRemote work
$80.48k - $120.72k
Overview The Legal Documentation Support Senior Analyst will support the Solutions for Financial Intermediaries team in Citi’s Equities business. The successful... ...listed structured products issuances Reporting and escalating any legal-related issues to line managers as...SeniorFull timeWork at office$91.46k - $137.27k
...? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping... ...with Engineering as needed to provide solutions. Analyze performance questions that... ...resolution of issues and handling escalations while helping customers realize and...SeniorLocal areaRemote workWorldwide- ...VTech Dealer IT is looking for an IT Support Specialist to provide escalation support for complex technical issues. The ideal candidate will have over 4 years of IT support experience, particularly in troubleshooting Windows and Linux systems. Proficiency in Microsoft...Senior
- ...building on our platform, supporting our customers, or... ..., Customer Support Engineering, you’ll resolve customer... ..., and engineer solutions that help Vercel customers... ...’re seeking a deeply technical engineer with... ...Enterprise requests and escalations. About You You lead by...SeniorRemote work
- ...customer cases assigned to your pod and deliver solutions aligned with their business needs. Participate... ...Bachelor’s degree in Computer Science, Computer Engineering or equivalent industry certifications. 5+ years of support and networking experience. Experience with...SeniorWork at officeLocal areaWeekend work
- ...are looking for an experienced support engineer that loves helping people through their technical hurdles. Our fast-growing... ...examples of issues Develop standard solutions, author self-serve resources,... ...teams during incidents and escalations Continuously research best practices...SeniorRemote workFlexible hours
$67 - $77 per hour
...Publicis Sapient Level: Senior Associate Job... ...data validation, and supporting functional teams in navigating... ...is not available and escalated by L1 team... ...Work on POC of different solutions, tools etc. POC Coordinate... ...with L1 and L3 engineers (as per case requirement...SeniorContract workWork at officeImmediate startAll shiftsFlexible hoursShift work3 days per week$65k - $85k
...computing investments. We support organizations of all sizes... ...for a client-facing Support Engineer with strong technical depth and excellent... ...delivering clear, effective solutions. Technical Expertise Apply... ...engineering and product teams to escalate, reproduce and drive...SeniorRemote workFlexible hours- Comtech Global, Inc is seeking a Technical Support Engineer in Pennsylvania to handle escalated issues beyond frontline support capabilities. The ideal candidate has over 2 years of experience in technical support, is comfortable diagnosing application issues using SQL...Senior
$192.5k - $275k
...Zscaler is seeking a Solutions Architect to guide partners in integrating AI services into their architectures. This role requires extensive... ...include advising on best practices and participating in technical discussions. Candidates should be capable of simplifying complex...SeniorFull timeRemote work$100k - $150k
...‑party data. Job Overview The Support team monitors the ticket queue... ...What You’ll Accomplish Provide technical support for all Kevel products... ...the support ticket queue. Escalate investigations, incidents, and bugs to Kevel ’s Engineering team. Help improve service and...SeniorWork at officeRemote workWork from homeHome officeFlexible hours- ...Work together with engineers, scientists, operators... ...We’re looking for a Senior IT Support Analyst who thrives in... ...tools. Serve as an escalation point for complex or... ...and implement scalable solutions. Drive Process & Security... ...tools. Provide technical guidance during company...SeniorFull timeWork at officeLocal areaRemote workFlexible hours
- ...Senior It Support Engineer This role will be onsite three days per week in... ...providing basic to advanced technical support for end user desktop... ...computer patch management solution. Perform user... ...requests, tasks, projects and escalated issues. Research new technologies...SeniorWork experience placementWork at officeRemote work3 days per week
- Department: Engineering / Product Support / reporting to David Jacobus, Engineering Manager What This Role Is This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer...SeniorPermanent employment
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- We are looking for a proactive, solutions‑driven Senior IT Support Engineer who thrives in fast‑paced environments... ...3. Advanced IT Support & Escalation Handling Act as the senior escalation... ...Mentor junior engineers and provide technical guidance Identify recurring issues...SeniorWork at office
$50 - $54 per hour
...Job Title: Senior Partner Support Engineer Pay Rate: $50–$54/hour (W2) Location:... ...Engineer to provide high-touch technical support to strategic and... ...critical incidents and escalations Troubleshoot complex SaaS... ...STATEMENT Suna Solutions provides equal employment...SeniorHourly payContract workWork at officeLocal areaRemote workWeekend work- ...Turnitin, LLC is seeking a Technical Support Representative to work remotely in a full-time capacity. You will manage escalated technical issues and collaborate with engineering teams to enhance the support experience for end users. Your responsibilities will include...Full timeRemote work
- ...Transformations Care Network is seeking a Senior Patient Financial Advocate to support patients with billing inquiries and payment solutions. The role requires strong communication... .... Responsibilities include managing escalations, handling complex accounts, and ensuring...SeniorRemote work
- ...love to meet you. As Senior Enterprise IT Engineer, you will own the... ...automation, management, and support of Imprint’s core IT... ..., and AI-enabled solutions that support this... ...Excellence Provide technical support for hardware... ...zones Serve as an escalation point for complex IT...SeniorImmediate startRemote workFlexible hours
$144.2k - $288.4k
A leading health services company is seeking a professional for a Solutions Delivery role. This position involves leading delivery governance across engagements, serving as an escalation point for clients, and ensuring adherence to product standards. Candidates should...Senior$160k - $180k
...Job Description Job Description SENIOR TECHNICAL SUPPORT ENGINEER Overview We are seeking a Senior Technical Support Engineer (5+ years... ...technical support function: playbooks, processes, SLAs, escalation paths Diagnose and resolve complex technical issues for...SeniorFull timeWork at officeRemote workRelocation packageFlexible hours- ...this job and more exclusive features. We’re hiring a Senior Principal Pre-Sales Solution Architect to support one of our most strategic client accounts within... ...a Client CTO–level advisor, serving as a trusted technical partner to C-suite stakeholders. You’ll shape solution...SeniorFull time
$126.8k - $228.2k
...our Zero Trust portfolio? Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible... ...L3/L4 support groups for cloud‑based solutions. Be able to troubleshoot issues using tools...SeniorPermanent employmentWork from homeWorldwideHome officeFlexible hours- A growing IT solutions company is seeking a Network Escalation Engineer to join their Advanced Technical Services team. This role involves resolving complex network issues, providing high-level customer service, and mentoring junior engineers. The ideal candidate has 5+...Senior
$100k - $115k
...WATG is hiring a Senior IT Support Specialist for our New York... ...This role manages complex technical issues across hardware, software... ...cause analysis, and implements solutions to prevent recurring issues... ...supervision Provides escalation support for other members of...SeniorWork at officeLocal areaRemote work
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