Patient Care Coordinator - Evanston

In this role, you will: Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity. Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below). Shift I: 7:30am - 4:00pm Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm Shift III: 12:00pm - 8:30pm Saturday: 9:00am - 5:00pm (rotating) Key Responsibilities: Patient Communication & Support Provide exceptional customer service via phone, email, SMS, and patient portal Serve as the welcoming, professional first point of contact for new and returning patients Address inquiries, appointment scheduling, medication requests, and care coordination Assist with patient emergencies or admissions in a calm, supportive manner Electronic Medical Records (EMR) & Patient Management Accurately maintain and update patient records Support communication of provider messages, appointment reminders, and follow-ups Generate and review reports to ensure smooth, efficient patient care Medication Coordination Facilitate medication refill requests and coordinate with pharmacies and providers Support patients with clear communication regarding medication policies and timelines Insurance Navigation & Billing Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms Verify insurance coverage and collect payments professionally and compassionately Ensure accurate billing and reconcile daily payment batches Clinical Operations Greet, check in, and check out patients in a friendly and timely manner Support provider scheduling and maximize appointment slot utilization Assist with clinic operations and leadership initiatives as needed Qualifications Associate’s degree or five years of related experience in lieu of a degree Minimum of 1 year experience in a healthcare or customer service role Strong communication skills with a warm, empathetic approach to patient care Detail-oriented with strong organizational and problem-solving abilities Ability to work across multiple locations if needed Proficiency in healthcare technology and EMR systems Perks & Benefits: Compensation: $23.00-$25.00 per hour (Full-time) Full comprehensive benefits package including health, dental, vision, EAP services and more Monthly Wellness Services Reimbursement 401k match up to 4% Opportunities for growth and professional development Accrued PTO and sick/wellness days We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Clarity Clinic