Desktop Support Technician, Senior

Job Description OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity. This is a non-exempt position in Salary Grade 190: Min $42.06 - Mid $49.97 - Max $57.87/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams. Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes. Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software. Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts. Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions. Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools. Evaluate hardware/software requests for compatibility and recommend purchases. Coordinate third-party vendor visits and collaborate with Purchasing on procurement activities. What We’re Looking For Bachelor’s degree in a related field or equivalent combination of education and experience. Minimum of five years of professional desktop and customer support experience. Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting. Microsoft certifications desirable. Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment. Why You’ll Love It Here Work hands-on with a wide range of technologies that directly support agency operations. Collaborate with a dedicated IT team committed to excellent customer service. Play a key role in maintaining mission-critical systems and supporting OCTA leadership. Join a team where innovation, integrity, and strategic thinking are valued. Equal Employment Opportunity OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status. #J-18808-Ljbffr