Extra Help - Gameday Guest Services (EH26-032)

Salary: $15.00 Hourly
Location : Edwardsville, IL
Job Type: Temporary
Job Number: 01051
Organization: Intercollegiate Athletics
Opening Date: 11/07/2025
Closing Date: Continuous
FLSA: Non-Exempt


Description
Extra Help - Gameday Guest Services (EH26-032)

Overview

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Extra Help - Gameday Guest Services (EH26-032) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Greeting guests and ensuring they have a positive experience for the duration of their visit from the moment they arrive on campus.
• Be responsible for enhancing the game day experience of Cougars fans.
• Answer fan questions.
• Advise fans on game day / event policies (e.g. permitted and prohibited items, concession locations, pregame timeline and events).
• Work various positions (e.g. ushering, wheelchair escorting if necessary, The Deck entrances).
• Be generally helpful.

Evenings, weekends, and some holidays are required.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

• Anticipate fans' needs and offer assistance in any way you can especially in helping them find their seats
• Provide a safe and secure environment for all fans by understanding and using established processes and rules
• Be knowledgeable on the venue (i.e., the Cougar Pavilion, Eddieville, restrooms) and where things are in order to help fans as needed
• Ability to make decisions based on situational circumstances.
• Other duties as assigned to deliver the best fan experience possible.

Supplemental Information
Application Materials and Information:

1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part time work experience, including start and end dates of employment, and at least three professional references.
2. Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.

About Extra Help Positions:

Extra Help job listings typically close three days after the opening date, unless specified in the closing date. Extra Help employees are appointed to fulfill casual or emergent needs within the university. The amount of time for which services are needed is not usually predictable and payment for work performed is on an hourly basis and based on actual hours worked. Workdays and hours may vary according to departmental requirements. Extra Help employees do not receive SIUE benefits, holiday pay or paid sick or vacation leave.

Extra Help employees are required by State Universities Civil Service System rules to take a 30-calendar-day break after working 900 hours. At the end of the 30 days, you may begin another 900-hour employment cycle in a new position if available. Working Extra Help will in no way affect any other employment opportunities with SIUE, including your position on and Civil Service register. There is no guarantee that working as Extra Help will lead to or secure permanent employment.

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Driver's License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Additional Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at View phone number on click.appcast.io or via email at


EEO Statement:

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran's status.

We value your interest and look forward to reviewing your application. For questions or more information, email View email address on click.appcast.io
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