HVAC Service Tech

Benefits:

• Legal Shield
• Bonus based on performance
• Company car
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Flexible schedule
• Competitive salary
• Paid time off

Company:

INDIVIDUALLY OWNED AND OPERATED One Hour Heating & Air Conditioning Cockeysville

What's in it for YOU:

• Small Fast Growing Company: Not just a cog in the wheel, your impact will truly make an impact on the business. Your drive and passion to grow will benefit YOU and our work family!
• Excellent Culture: Experience a workplace culture rooted in respect, teamwork, and inclusivity, where you'll feel valued and supported.
• Training Opportunities: Benefit from ongoing training and development programs that empower you to excel in your role and beyond.
• Career Growth: We're committed to your long-term success, offering opportunities for advancement and career development.
• Work-Life Balance: We understand the importance of balance in life and actively promote it, ensuring you have time for personal and family pursuits.

We are looking for

Highly motivated, customer-oriented professionals looking to grow and consistently improve their skillset, with a minimum of 5 years' experience required-Journeyman preferred, growing company looking to use this opportunity to hire from within for future growth within the company.

As a team, we have one goal here… to make our customers and employees feel like family. We are dedicated to open a world of opportunity. You will be heard, coached, valued, and compensated for putting your optimism into each and every day.

KPIs we track as a company:

• Daily Average Ticket
• Closing Rates
• Presenting 3-4 Options to Customers
• Selling Maintenance Memberships
• Gaining Reviews from Customers

CRM we Utilize and will Train you on:

• Service Titan

What We Do:

We provide repair, installation, and maintenance for heaters, furnaces, boilers, and air conditioners of all types and more.

We provide more than just a service to our customers; we give our customers the power of choice to decide what works best for them by providing them with options and education on their home.

Job Duties

• High enthusiasm, respect and desire to be a team player
• Consistent delivery of excellent customer service using our proprietary service delivery system
• Learns and upholds our One Hour service system ethical views and procedures
• Stay actively engaged in continuous learning, stay open to coaching, and be a good team player.
• Provide best-in‑class service value by performing complete safety inspections and diagnoses on every call
• Effectively communicate your recommended solutions for any failures or defects, along with those solutions that address the customer's wants and needs.
• Systematic, consistent, and accurate with paperwork
• Conveys a safety-conscious attitude, both on the job and while driving
• Maintains company vehicle, ensuring that it is always clean on both the inside and the outside

Key Take-Aways

• Positive Coaching and encouraging teamwork work atmosphere
• Very flexible work schedule - Regular Hours M-F: 7am-3:30pm, rotating on call schedule. We are willing to work with our employees if a different schedule would better suite their family life.
• Great Bonus Opportunities
• Paid training: Virtual Reality Training, Conferences, Role Play, Online Library Video Trainings, Highly Qualified Mentors
• iPad, Take-home truck and uniforms

All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate

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