Operations Management Trainee

Operations Management Trainee Location: Akron, OH Shift: Tuesday – Saturday 7AM to 3:30PM Salary: Paid Weekly Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. The role requires cross‑functional collaboration with Operations, Asset Management, Sales, Quality, and Rental Management. It is fast‑paced and touches every aspect of the business unit. You will gain industry knowledge, skills, and resources to develop a background in operations and fleet maintenance. We allow you to carve out your own career path and promote from within, based on performance. The ideal progression is toward an Ops Supervisor position. Essential Functions Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize costs and maintenance. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility. Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required. Perform other duties as assigned. Skills and Abilities Detail oriented with excellent follow‑up practices. Strong verbal and written communication skills. Instills commitment to organizational goals. Capable of multi‑tasking, highly organized, with excellent time management skills. Able to prioritize work. Flexibility to operate and self‑driven to excel in a fast‑paced environment. Strong mechanical skills. Effective interpersonal skills. Excellent influencing skills. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. Strong PC knowledge and skills, including advanced spreadsheet and word‑processing capabilities. Basic understanding of Business Finance, controls and metrics. Qualifications Bachelor’s degree required. One (1) year or more customer service with issue resolution experience preferred. Compensation Salaried: $55,000 – $60,000 per year. Benefits Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. #J-18808-Ljbffr