Bilingual Customer Service Representative

Bilingual Customer Service Representative (English/Spanish)

NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes.

About the Role

The Bilingual Customer Service Representative (English/Spanish) plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers delivering responsive, professional support across multiple communication channels in both English and Spanish. You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this a dynamic and impactful role within our organization. Because we support a bilingual customer base, the ability to communicate fluently in both English and Spanish, verbally and in writing, is essential to succeeding in this position. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future.

Responsibilities

• Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
• Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
• Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
• Return outbound calls to customers who have left voicemails.
• Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
• Respond to customer emails and chats in a timely, helpful, and professional manner.
• Take on additional responsibilities as assigned.

Qualifications

Knowledge/Skills/Abilities

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
• Basic level of experience with email and chat technologies
• Solutions-oriented with strong and creative critical thinking skills
• Able to troubleshoot, problem solve, make logical decisions, and set priorities
• Able to work effectively under pressure
• Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
• Strong written and verbal communication skills
• Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

Education/Experience

• Required:
• Fluent bilingual communication skills in English and Spanish (written and verbal)
• High School diploma or GED
• 1-2 years of Customer Service experience
• Preferred:
• Experience working in a high-volume call center, taking back-to-back calls
• Experience with NICE inContact or other similar contact center programs

NetVendor's Benefits Package

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.