PC Technician II or III

Job Description

Job Description

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. Technology is at the heart of delivering exceptional healthcare, connecting remote communities, and supporting the employees who make our mission possible.

Whether you're launching your IT career or bringing years of enterprise technology experience, KANA offers opportunities for professional growth while working with modern infrastructure, cloud technologies, healthcare applications, and cybersecurity initiatives that directly impact patient care.

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Professional development and industry certification support
• Career advancement opportunities within Information Technology
• Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The PC Technician II & III provides desktop, network, and technical support services for KANA employees across multiple locations, ensuring technology systems remain secure, reliable, and available. Depending on experience and qualifications, technicians are hired at Level I, II, or III and are provided opportunities for advancement as they develop technical expertise and assume greater responsibility.

This role supports end-user devices, printers, mobile devices, telephone systems, healthcare applications, Microsoft technologies, and enterprise infrastructure while delivering exceptional customer service to staff throughout the organization.

Key Responsibilities

Technical Support

• Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, and related hardware
• Diagnose and resolve hardware, software, and connectivity issues
• Respond to Help Desk requests and provide timely customer support
• Configure user accounts, permissions, and basic Active Directory administration
• Support Microsoft Office, Windows operating systems, and other enterprise software
• Provide user training and technical assistance to employees
• Install, terminate, and troubleshoot network cabling as needed
• Maintain accurate inventory of IT equipment and software assets
• Support electronic medical record (EMR) applications including Cerner, Dentrix, and other clinical systems
• Create and maintain technical documentation and knowledge base articles

Infrastructure & Systems Support

As technicians advance through the career ladder, responsibilities expand to include:

• Support LAN, WAN, Wi-Fi, and network security operations
• Assist with Microsoft Active Directory and server administration
• Support enterprise telephone systems and unified communications
• Configure and manage mobile devices through Mobile Device Management (MDM)
• Assist with server maintenance, patching, upgrades, and system monitoring
• Support virtualization, shared storage, backup, and disaster recovery systems
• Assist with enterprise infrastructure projects and technology deployments
• Monitor server health and system performance
• Coordinate with vendors on hardware replacement and technical support
• Prepare purchase requests, technology quotes, and equipment procurement documentation

Advanced Responsibilities (Level III)

Technicians hired or promoted to Level III may also:

• Serve as the senior technical escalation point for Help Desk staff
• Independently troubleshoot complex infrastructure and systems issues
• Assist in administering Windows Server, Linux, VMware, and virtual infrastructure
• Implement and support enterprise backup and recovery solutions
• Configure network services, shared storage, and security systems
• Assist with planning and implementing organization-wide technology projects
• Document advanced technical procedures and system implementations
• Mentor junior technicians and provide technical guidance to the IT team

Qualifications

PC Technician II

• One year of professional IT experience or equivalent education with a technology emphasis
• Experience supporting desktops, printers, mobile devices, and Microsoft environments
• Cisco or Microsoft certifications preferred
• Ability to work independently with moderate supervision

PC Technician III

• Three years of progressively responsible IT support experience or an equivalent combination of education and experience
• Experience supporting enterprise servers, virtualization, networking, and infrastructure
• Cisco, Microsoft, VMware, Security+, or related certifications preferred
• Knowledge of scripting, server administration, and enterprise technologies is highly desirable
• Ability to independently resolve complex technical issues and lead technical initiatives

What We're Looking For

Successful candidates will demonstrate:

• Excellent customer service and communication skills
• Strong troubleshooting and analytical abilities
• Initiative and continuous learning
• Organization and attention to detail
• Ability to prioritize multiple technical issues
• Commitment to teamwork and collaboration
• Professionalism and integrity when handling sensitive information
• Willingness to travel to remote communities by small aircraft when needed

Work Schedule

KANA's standard work schedule is 37.5 working hours per week , consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Our Values

KANA's work is guided by Courtesy, Caring, Respect, Sharing, and Pride . We seek technology professionals who embody these values by providing outstanding customer service, maintaining secure and reliable systems, and supporting the mission of delivering exceptional healthcare throughout the Kodiak region.

Life in Kodiak

Kodiak offers the opportunity to build a rewarding IT career while enjoying Alaska's spectacular coastal lifestyle. From world-class fishing and hiking to abundant wildlife and a close-knit community, you'll find a unique balance between meaningful work and unforgettable outdoor adventure. Whether you're supporting healthcare technology in Kodiak or helping connect remote village clinics, your work will make a lasting difference every day.