Technical Service/Software Support Representative for 1st Shift

LaMotte

Technical Service/Software Support Representative For 1st Shift

As a Tech Service Rep, serves as the principle source of technical information for customers seeking assistance on all LaMotte products. Principle duties include providing guidance with product selection, troubleshooting of all products (including kits, software and instruments) and responding to requests for methodologies, proper techniques, reagent composition, standard methods, MSDS and instrument repairs. As the Software Support Rep, focuses on "Tier 1" end-user support of software products for the pool and spa market and development testing. This includes resolving software related customer service issues directly with customers via phone, email or other communication method and processing internal orders for software and hardware replacement. Requires a B.S. or B.A. degree or equivalent education/experience in science or related field (chemistry preferred). Must have chemistry exposure, possess excellent communication skills and have excellent computer skills with working knowledge of Windows, word-processing and spreadsheet/database programs. Experience with software support & remote connection tools such as TeamViewer, and knowledge of pool/spa water chemistry major pluses. Hrs. are Mon-Fri, 9:00 a.m. to 5:00 p.m.

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Vacancy posted 5 days ago

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