IT Technician

IT TechnicianThe Nevada Supreme Court is dedicated to providing fair, efficient, and accessible justice to all. We believe that diverse perspectives strengthen our team and enrich our service to the public. We're seeking a dedicated IT Technician to support our technology needs and ensure seamless operations for the Nevada Judiciary. This role offers an opportunity to make a tangible impact, support essential judicial functions, and grow your IT career in a dynamic, collaborative environment. If you are passionate about technology, enjoy solving problems, and value service excellence, we encourage you to apply!This position is based in Las Vegas, Nevada. We welcome applicants from diverse backgrounds to strengthen our commitment to inclusivity in serving the judiciary and the public.Key ResponsibilitiesUser Support: Deliver empathetic, high-quality customer service by timely responding to user requests, diagnosing issues, and prioritizing problems. Log all activity in the service desk system and resolve requests via phone or in-person.Troubleshooting: Diagnose and resolve user issues using research and diagnostics while ensuring timely support and clear communication.Printer Management: Maintain printer operations, including toner replacement and managing user access.Training and Guidance: Assist users with office productivity software and support the setup and configuration of telecommunication equipment.Procurement Support: Help with hardware and software purchasing processes, maintaining accurate inventory records, and manage loaner equipment.Installation and Maintenance: Conduct installations and routine maintenance of computers, printers, and software to ensure optimal performance.Project Participation: Collaborate on or lead IT projects, driving improvements in operations and policies to enhance service delivery.Courtroom Audio/Visual Support: Operate and troubleshoot AV equipment, ensuring all sessions run smoothly and that participants can effectively use presentation and recording tools.QualificationsStrong technical skills in computer hardware, software, and peripherals. Certifications are a plus but not required.Proactive troubleshooting and diagnostic abilities, to resolve technical issues quickly.Customer service mindset with the ability to communicate clearly and patiently with users of varying technical skill levels.Experience with service desk operations, inventory management, and familiarity with remote troubleshooting tools is a plus.Familiarity with tools such as PDQ, Jira, and Confluence is highly valued.Additional: Las Vegas is an exciting and dynamic area with constant entertainment such as museums, fine dining, shopping, and a vibrant night life. In addition to the lights of the strip, Las Vegas has plenty of activities for outdoor lovers including hiking, skiing, boating, and off-roading. Nevada's beautiful landscape, exciting adventures, and thriving economy are just a few of the reasons to join the Silver State workforce!Benefits include:Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered.Vacation: Accrual of three weeks of annual leave each year.Sick Leave: Accrual of three weeks of sick leave each year.Holidays: 12 paid holidays per year.Retirement: Participation in the Nevada Public Employee Retirement System (PERS).Deferred Compensation: The State has a voluntary deferred compensation program.No Nevada state income tax.Public service loan forgiveness.Flexibility: a work-life balance beyond compare!Please note the posted salary is based on the Employee/Employer paid contribution plan to PERS.Applicants should submit a resume and list of three references.