Desktop Support Technician

Desktop Support Technician (2nd Shift 1:30pm -10pm M-F)

What is Happy Returns?

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Experiencing rapid growth
• Seeking top talent to contribute to the expansion of the business

Responsibilities:

• Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners and mobile devices.
• Provide technical support to end-users by resolving hardware and software issues in a timely manner.
• Provide tier 1 network support and troubleshooting.
• Set up and maintain user accounts, permissions, and security settings.
• Assist in the deployment and maintenance of network printers and other peripheral devices.
• Develop a deep understanding of our internal applications and participate in feature changes, escalations and testing
• Collaborate with the IT team to identify and implement process improvements and system upgrades.
• Monitor and maintain inventory of IT equipment and supplies.
• Document and update IT procedures and troubleshooting guides.
• Ensure compliance with company policies and procedures related to IT security and data protection.

Requirements:

• Proven experience as an IT Desktop Support Technician or similar role.
• Excellent knowledge of Windows operating systems.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with network protocols and configurations.
• Proficient in Microsoft Office Suite and other common business applications.
• Ability to effectively communicate technical information to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A customer-oriented mindset with a strong commitment to providing exceptional service.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Education and Experience:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in a related field preferred.
• Minimum of 2 years of experience in a similar IT support role.

Join our team at Happy Returns and contribute to our mission of revolutionizing the returns management process for e-commerce retailers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.

EEO Statement

Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Visa Sponsorship

We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.

Statement to Third Party Agencies

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.