Medical Support Assistant - Nursing Department

JOB PURPOSE

JVM Solutions is recruiting Medical Support Assistants (MSA) to provide consistent, reliable, and professional administrative and clinical support that directly enables the NIH Clinical Center's clinical research mission. The MSA serves as the first and lasting impression for patients and is responsible for delivering outstanding customer service at every interaction. This position supports the Nursing Department by ensuring that patient scheduling, admissions, registration, records, travel, and supply functions are executed accurately, timely, and in full compliance with NIH standards across a 24/7/365 research hospital environment.

DUTIES AND RESPONSIBILITIES

All duties shall be performed accurately and timely. All interactions with customers must be performed in a professional manner demonstrating outstanding customer service.

• Scheduling Activities: Schedule patient appointments in the computerized appointment scheduling system accurately and according to guidelines; status all visits (arrived, no-showed, or canceled) before the end of each day; complete requests for new or modified schedule templates.
• Admissions and Outpatient Registration Activities: Transcribe requests for patient admission; pre-register patients for admission; admit inpatients and register new outpatients in the NIH Clinical Research Information System (CRIS); ensure no duplicate records are created; apply accurate patient identification wristbands to all patients; assist physicians, nurses, and patients with forms and procedures related to patient expirations.
• Reception Activities: Prepare areas for the workday; receive and direct telephone calls; provide reception services; make arrangements for interpreter services; close area for the workday per standard closing procedures; accurately document calls and requests; prioritize requests and respond timely.
• Patient Record Activities: Prepare medical record or visit paperwork for patient visits; assemble inpatient charts; disassemble inpatient charts for filing in the medical record; submit patient records to the Health Information Management Department after applying correct patient label.
• Clinical Support Activities: Perform monthly safety inspections; provide requested patient identification materials including labels and wristbands.
• Equipment, Material and Supply Support Activities: Request and stock appropriate supplies and forms; request and stock office supplies; acquire meals and snacks for patients; monitor patient care nutrition and specimen refrigerator temperatures daily.
• Travel and Local Transportation Services: Transcribe requests for patient travel authorizations into the NIH Business Systems (NBS); issue travel authorizations and vouchers to the government approving official for approval before disbursement to the patient or authorized guardian; scan all travel documents into the appropriate electronic patient record; reconcile lodging and taxi invoices against travel authorizations; arrange authorized patient travel and transportation.
• Statistics, Reporting, and Other Administrative Activities: Enter data, produce, and/or distribute various reports; collect and enter patient wait and processing time statistics; filing; document topics discussed in meetings and orientation; issue keys and control key inventory.
• Customer Service: Greet all customers promptly upon arrival; maintain consistent, professional customer service standards; provide an explanation if a customer must wait longer than 15 minutes; treat everyone as a customer.
• Float Coverage: Contractor personnel will be required to learn to work in multiple locations and may be required to float to meet program staffing needs for that day.
• As needed.

QUALIFICATIONS

• Minimum of 1 year of experience in a healthcare setting working directly in-person with patients (required – Government will not train staff with no healthcare experience)
• Basic knowledge of medical terminology
• Minimum high school diploma or GED
• Ability to communicate effectively through oral and written communication
• Basic computer skills including Microsoft Office applications, scanning, copying, and filing
• Ability to meet all federal medical and security clearance requirements
• Emergency Essential designation – must be available and willing to report to work under all circumstances including inclement weather, government closures, and holidays

Why Join Us?

• People First, Always : Our core belief is simple, people come first. Whether it's our clients, our patients, our team, or our community, we're committed to treating everyone with respect, empathy, and genuine care.
• Serve Those Who Serve : Your skills will directly impact the health and readiness of our nation's active-duty servicemen and women. By supporting those who protect us, your work helps strengthen our country's defense every single day.
• Real Growth, Real Support : As our practice expands, so do your opportunities for growth. We invest in your professional development and create an environment where your voice is heard and your ideas matter.
• Team That Has Your Back : Collaboration and support aren't just buzzwords here they're built into the way we serve. We celebrate wins together and help each other through challenges.
• Competitive pay , great benefits, and flexibility that respect your life outside of work.

If you want to make a real difference, want your work to serve a higher purpose, and are ready to grow with a team that values what you bring, we'd love to meet you. Join us and make a difference that truly matters.