Medical Support Assistant

Medical Support Assistant - Bethesda, MD (#R10271)

Location: Bethesda, MD
Employment Type: Full-time
Hourly Rate: $20.85 per hour

Position Overview:

The Medical Support Assistant provides front-line administrative and customer service support within a clinical research hospital environment. This role supports patient admissions, appointment scheduling, reception services, and coordination of patient services while ensuring confidentiality, professionalism, and compliance with NIH policies.

Why Join Us?

• Competitive Compensation: Earn $20.85 per hour in a clinical research hospital environment.
• Work Schedule: Full-time, up to 40 hours per week. Facility operates 24/7/365; shifts may vary. Individual shifts will not exceed 12 hours.
• Professional Growth: Gain valuable experience in a collaborative, innovative, and supportive environment at a leading clinical research hospital.
• Impactful Work: Contribute to a mission-driven organization dedicated to improving patient outcomes through seamless administrative support for patient care and research.

Qualifications:

• Job qualifications & certifications:
  • High School Diploma or GED (required).
  • NIH-required infectious disease documentation (measles, TB, influenza, etc.)
  • Completion of mandatory NIH training within 30 days of start.
  • Ability to obtain and maintain NIH ID badge.
• Skills:
  • Strong customer service and communication skills.
  • Proficiency in Microsoft Word and Excel.
  • Ability to work in a fast-paced clinical environment.
  • Professional demeanor and emotional intelligence.

Key Responsibilities:

• Provide in-person and telephone customer service to patients, families, and clinical staff.
• Register and admit patients; update demographic information in electronic medical record systems.
• Schedule, cancel, and manage patient appointments.
• Monitor patient wait times and communicate delays appropriately.
• Create and process patient travel vouchers and reimbursement documentation.
• Maintain reception areas, issue patient ID wristbands, and respond to medical emergencies per guidelines.
• Maintain strict patient confidentiality and Privacy Act compliance.
• Support inpatient and outpatient care areas.
• Float between Patient Support Services Department units as needed.
• Maintain professional appearance and adhere to NIH dress code.
• Comply with attendance, punctuality, and conduct standards.

We are committed to our core values: integrity, honesty, and transparencyFinding a new position as a physician or allied health professional or filling a critical vacancy in your practice, clinic, hospital, or skilled care facility can be stressful and time-consuming.At Greenlife our mission is to make this process easier for you and help you through all the steps necessary to find that perfect new position or the healthcare professional to round out your team.We understand that every situation is different and our approach reflects that: we value personalized interaction with job seekers and employers, our searches are customized not cookie-cutter and our results speak for themselves: Happy job seekers and employers who found the right professional match through our services.