Vice President, Property Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Vice President of Property Management is responsible for overseeing the operations and growth of RiseBoro’s property portfolio, ensuring RB-managed properties exceed performance standards in health, safety, maintenance, energy efficiency, and profitability. This role manages a growing portfolio of 2,200 units, with plans for significant expansion over the next five years, and develops a high-performing team to optimize operational efficiency and service delivery. The Vice President of Property Management will play a critical role in driving RiseBoro’s mission and growth by ensuring that properties are well-managed, compliant, and financially sustainable. This leader will work to enhance the organization’s impact, improve the lives of residents, and contribute to the long-term success of RiseBoro.

Key Responsibilities: Leadership & Strategy

• Serve as a senior leader contributing to RiseBoro’s organizational growth strategy, impacting investments and key initiatives

• Establish performance goals for property management teams, and regularly update the CEO and CFO on progress

• Identify and address emerging risks and opportunities, developing actionable plans to mitigate risks and enhance portfolio performance

• Foster partnerships and cultivate relationships with key stakeholders, including funders, partners, and local organizations

• Develop financial budgets and operational plans in collaboration with the CFO, ensuring divisional efficiency and sustainability

• Represent RiseBoro as a brand ambassador, aligning internal and external communications with organizational values and mission

• Oversee operations, compliance, and maintenance across the property management, maintenance, and facilities teams

• Collaborate with other departments, including Asset Management, Risk Management, Legal, HR, Finance, and Procurement, to ensure cohesive operations and strategic alignment

• Drive the implementation of industry best practices, ensuring scalability and adaptability across changing market conditions

• Ensure adherence to local, state, and federal property management laws, maintaining compliance across the portfolio

• Deliver clear, actionable reporting and dashboards to track performance and drive operational improvements

• Provide oversight and leadership in maintaining high-quality property standards and tenant services

• Develop and implement strategy to improve tenant communications across the portfolio

• Facilitate and manage regular communications with 32BJ union representatives

• Negotiate requests for use of RB Housing portfolio of Youth Center space by outside partners &/or vendors that bring resources to the Housing and Education Division

• Serve as facilities liaison to NYCDOE

• Work with Director of Maintenance, Purchasing Director and other leaders to identify and address inefficiencies and opportunities for cost reduction

Operational Excellence

• Direct property management, leasing, and compliance teams, ensuring alignment with RiseBoro’s overall goals and values

• Implement and manage property maintenance strategies, working closely with the Asset Management team to optimize service quality and cost-effectiveness

• Drive tenant communications and satisfaction, implementing systems to improve engagement and response

• Collaborate with other departments to optimize the use of property management software (e.g., Yardi) and streamline reporting processes

• Negotiate and manage contracts for maintenance, repairs, and supplies to optimize service delivery and cost control

• Conduct regular property inspections and reviews, assessing performance and identifying opportunities for improvement

Fiscal Management

• Partner with the Business Manager to develop and approve annual property management budgets

• Monitor budget adherence and support property managers in controlling operating expenses and addressing tenant delinquency

• Work with Finance to ensure accurate and timely reporting of financial data, supporting strategic decision-making and forecasting

• Manage capital expenditures and ensure that fiscal controls are maintained for property upgrades and renovations

• In collaboration with Business Manager, review and approve the annual budgets for the property management department and individual properties prior to submission for management and fiscal approval

Staff Leadership & Development

• Lead and mentor property management staff, promoting a culture of accountability, integrity, and operational excellence

• Support professional growth by designing and implementing training programs, identifying areas for improvement, and fostering innovation

• Evaluate performance, provide constructive feedback, and recommend professional development opportunities for property managers

• Oversee salary recommendations and performance reviews for property management staff, ensuring equitable compensation based on performance

COMPETENCIES

• At least eight years' experience in affordable/multi-family property and asset management

• At least six years supervisory experience

• Proven experience in property management, with a strong track record of leading large, complex portfolios

• Excellent leadership, financial, and operational management skills

• Strong knowledge of property management best practices, relevant regulations, and industry trends

• Ability to build collaborative relationships across departments and external partners

• Experience working in a complex non-profit business environment a plus

• Strong writing and oral communication skills; ability to effectively communicate with different audiences in different contexts

• Knowledge of Yardi or a similar property management system required

• Demonstrated change management experience highly desirable

• Experience with Microsoft Office programs, with proficiency with Word and Excel;

• Successful management experience in a unionized environment a plus;

• Experience in managing complex teams in diverse geographies;

• Familiarity with LIHTC, HOME, HPD, NYSHCR and HUD compliance;

• Financial analysis (annual budgeting, profit & loss, cash flow);

• Bilingual (Spanish) a plus;

• Must be detail-oriented and possess excellent communication and organizational skills;

• Strong entrepreneurial spirit, positive attitude, professional maturity and stamina for a fast-paced environment with changing priorities

EDUCATION EXPERIENCE

• Bachelor’s degree; major in business, finance, operations or another related field preferred

• Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying

Qualifications

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.