Supervisor, AR Collections

Accounts Receivable (AR) Supervisor

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Lake Mary, Florida location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.

The AR Supervisor oversees daily operations of the Accounts Receivable team, focusing on workforce management, productivity optimization, timely claim resolution, and first-line escalation support.

What You'll Work On

• Team Leadership & Training: Interview, hire, train, and supervise AR staff, monitoring productivity and providing coaching and performance feedback.
• Workforce Management: Oversee time and attendance, productivity scorecards, workflow backfills, and adherence to performance standards.
• Denials Management: Identify, document, and analyze denial trends to improve processes and reduce future denials.
• AR Monitoring & Reporting: Maintain and distribute aging reports; ensure timely follow-up and accurate cash posting.
• Process Improvement: Develop and implement workflow policies to increase efficiency and compliance.
• Account Resolution: Serve as first-line escalation for AR collectors to resolve complex issues and payer disputes.
• Ad-Hoc Analytics: Prepare reports and analyses to support leadership decision-making.

Required Qualifications

• Technical Diploma
• 4+ years of healthcare revenue cycle or AR experience
• 2+ years in a lead or supervisory role
• Strong understanding of payer rules, denials, and billing workflows
• Proficiency with AR systems and Excel

Preferred Qualifications

• 5+ years of healthcare revenue cycle or AR experience

The base pay for this position is $78,000.00 $156,000.00. In specific locations, the pay range may vary from the range posted.