Client Account Manager

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, and manage Expeditors world-wide activities to achieve optimum business retention and development. Ensure that customers’ cross-functional and geographical operational requirements are proactively identified and serviced. Act as a revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customers that drive further collaboration between Expeditors and the customers with a focus on value creation and cost reduction. Drive alignment and co-collaboration efforts in multiple geographies to identify top supply chain priorities and challenges. Work with Expeditors’ senior executives and product & geography management to create value-add solutions that are timely and relevant.

DUTIES

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Understand customers’ business, strategy, and our role.
• Build unity between Expeditors’ (product, management and operations team) and the customer.
• Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.
• Communicate service issues and drive issue resolution - both internally and externally.
• Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.
• Ensure that a functioning and agreed upon invoicing and payment process is in place.
• Assist with accounting collections when needed.
• Manage client profiles for each account.
• Create process maps to understand material and information flow.
• Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.
• Meet face to face with customers on a regular basis to maintain customer information and satisfaction. Maintain retention meeting and review requirements - proactively plan meeting and review schedule.
• Provide technical updates and systems demos to LAM accounts.
• Collect, evaluate and present data analysis to customers at all levels within their organization.
• Manage Business Performance Reviews for accounts.
• Identify growth opportunities business within existing accounts.
• Involve sales and operations at appropriate time to develop growth opportunities.
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Experience in business development preferred
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office
• Strong presentation skills
• Strong leadership skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Ability to travel in accordance with company policy

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.