Service Advisor

Service Advisor Position

Crain Kia of Sherwood is seeking a Service Advisor to join our team! You would be providing product and service information, resolving technical issues, building trusting relationships with customers, and documenting all customer interactions or records through exceptional customer handling skills.

Responsibilities:

• Handle customer inquiries and concerns with urgency
• Provide information about the products and services building trust
• Troubleshoot and resolve product issues and concerns with communication in mind
• Document and update customer records based on interactions providing value
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service or sales a MUST
• Ability to build rapport with clients
• Ability to prioritize and multitask, always projecting a sense of urgency
• Positive and professional demeanor, projected in a hospitality environment
• Excellent written and verbal communication skills
• Must be able to pass a background check and drug screen
• Have clean driving record

Benefits:

• Industry leading 401K plan with percentage match
• Affordable health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.