Service Advisor
Doggett
Service Advisor Location: North Little Rock, AR, 72117
Job Overview We are seeking a motivated and customer-focused Service Advisor to join our team in North Little Rock, AR. The ideal candidate will act as the liaison between customers and our service technicians, ensuring a smooth and positive service experience. If you have excellent communication skills and a passion for automotive service, we want to hear from you.
Key Responsibilities
Job Overview We are seeking a motivated and customer-focused Service Advisor to join our team in North Little Rock, AR. The ideal candidate will act as the liaison between customers and our service technicians, ensuring a smooth and positive service experience. If you have excellent communication skills and a passion for automotive service, we want to hear from you.
Key Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Provide clear explanations of recommended services and repairs.
- Prepare and present service estimates and obtain customer approval.
- Coordinate with service technicians to ensure timely and quality repairs.
- Keep customers informed about the status of their vehicle service.
- Process service orders, invoices, and payments efficiently.
- Maintain accurate records of customer interactions and vehicle service history.
- Promote additional services and maintenance to enhance customer satisfaction and retention.
- High school diploma or equivalent; additional automotive training is a plus.
- Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of automotive systems and terminology.
- Proficient with computer systems and service management software.
- Detail-oriented with excellent organizational skills.
- Ability to work flexible hours, including some weekends if needed.
Vacancy posted 1 day ago
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