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Service Advisor

Doggett

Service Advisor

Location: North Little Rock, AR, 72117
Job Overview

We are seeking a motivated and customer-focused Service Advisor to join our team in North Little Rock, AR. The ideal candidate will act as the liaison between customers and our service technicians, ensuring a smooth and positive service experience. If you have excellent communication skills and a passion for automotive service, we want to hear from you.
Key Responsibilities
  • Greet customers promptly and professionally upon arrival.
  • Listen carefully to customer concerns and accurately document vehicle issues.
  • Provide clear explanations of recommended services and repairs.
  • Prepare and present service estimates and obtain customer approval.
  • Coordinate with service technicians to ensure timely and quality repairs.
  • Keep customers informed about the status of their vehicle service.
  • Process service orders, invoices, and payments efficiently.
  • Maintain accurate records of customer interactions and vehicle service history.
  • Promote additional services and maintenance to enhance customer satisfaction and retention.
Qualifications
  • High school diploma or equivalent; additional automotive training is a plus.
  • Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic knowledge of automotive systems and terminology.
  • Proficient with computer systems and service management software.
  • Detail-oriented with excellent organizational skills.
  • Ability to work flexible hours, including some weekends if needed.
How to Apply

If you are interested in joining our team as a Service Advisor, please submit your resume and a brief cover letter outlining your relevant experience.
Vacancy posted 1 day ago
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