Manager IT Infrastructure

Overview

We have an exciting opportunity for a Manager of IT Infrastructure to join our team!

The Manager of IT Infrastructure provides tactical leadership and 24x7x365 accountability for the organization's hybrid technology environment, including multiple physical datacenters and public cloud regions.

This position offers a flexible hybrid work schedule, with work performed in the office a minimum of 2-3 days a week and as needed.


This role oversees a high-performing team responsible for the operational integrity of VMware virtualization, network and compute infrastructure, and Microsoft Azure (IaaS/PaaS) platforms. Key technical priorities include managing enterprise storage, backup and recovery, and advanced networking solutions. In close partnership with Information Security, the Manager ensures a cybersecurity posture through patching, configuration hardening, and identity integration. Beyond technical oversight, the position involves developing strategic roadmaps, managing OPEX/CAPEX budgets, and coordinating vendor relationships to deliver scalable infrastructure. By collaborating with Application and Security leaders, the Manager aligns modern infrastructure capabilities with both business objectives and regulatory requirements. This role bridges high-level strategy with day-to-day execution to maintain a resilient and secure enterprise foundation.

Citizens Energy Group offers competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Salary: $120,500 (Grade 13)

Responsibilities

• Provide senior leadership for the design, implementation, and operation of the enterprise hybrid infrastructure environment, including on premises and private cloud platforms (VMware and hyperconverged infrastructure), Microsoft Azure (IaaS/PaaS), enterprise storage, backup and recovery, networking, software defined networking (SDN), and SDWAN, ensuring stability, scalability, and resiliency.
• Own infrastructure strategy, multi-year roadmaps, and operating and capital budgets; define and execute initiatives that modernize infrastructure platforms, improve reliability and security, and align with organizational goals and regulatory requirements.
• Lead, coach, and develop Infrastructure Team members and senior technical leads through performance management, mentoring, succession planning, and skills development to support modern infrastructure and cloud technologies.
• Maintain accountability for the cybersecurity posture of infrastructure platforms, including patch management, configuration hardening, vulnerability remediation, identity integration, and availability controls, in close partnership with Information Security.
• Ensure infrastructure support for business continuity and disaster recovery, including architecture, testing, documentation, and readiness across on premises and cloud environments; provide leadership during major incidents or outages.
• Design, implement, and govern infrastructure processes, standards, and controls (e.g., ITIL, COBIT, change management, monitoring, automation) to ensure consistent, compliant, and auditable operations.
• Provide executive oversight of infrastructure operations and escalations, ensuring service levels are met, operational risks are managed, and systemic issues are addressed through root cause analysis and continuous improvement rather than day-to-day ticket handling.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline from an accredited college or university, or equivalent combination of education and experience.
• 10+ years of progressively responsible experience in enterprise Information Technology infrastructure roles, including leadership responsibility for complex, mission critical platforms.
• Demonstrated experience designing, operating, and modernizing hybrid infrastructure environments, including on premises and private cloud platforms (e.g., VMware, hyperconverged infrastructure) and public cloud services (Microsoft Azure IaaS and PaaS).
• Proven accountability for the security and resiliency of infrastructure systems, including patch management, configuration hardening, vulnerability remediation, identity integration, and availability controls.
• Strong leadership experience overseeing infrastructure teams, vendors, and service providers in a regulated or high availability environment.

Preferred Skills/Qualifications

• Five or more years of experience leading infrastructure teams, including management of senior engineers and technical leads, in a complex enterprise environment.
• Demonstrated experience developing and executing infrastructure strategy, multi-year roadmaps, and operating and capital budgets aligned to business and regulatory requirements.
• Strong understanding of infrastructure cybersecurity principles, including vulnerability management, secure configuration, identity integration, resiliency, and audit readiness; experience implementing effective technical and procedural controls in partnership with Information Security.
• Experience designing and governing modern infrastructure operating practices, including system monitoring and observability, change and configuration management, service level management, incident and problem management, and root cause analysis.
  Hands on familiarity with hybrid infrastructure and networking technologies, such as VMware, hyperconverged platforms, Microsoft Azure, software defined networking, and SD-WAN.
• Excellent communication and interpersonal skills, with the ability to present technical concepts to executive, operational, and non-technical audiences and influence outcomes across organizational boundaries.
• Demonstrated ability to lead through complexity and change, prioritize effectively, and make sound decisions in environments with incomplete or rapidly evolving information.
• Strong organizational, leadership, and customer focused mindset, with a track record of translating infrastructure capabilities into reliable, secure business services.

Job Posting Deadline: Open until filled


Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.