Help Desk Specialist
Tier4 Group
Desktop Support Specialist for an enterprise client. Phone/email support, ticket management, troubleshooting, documentation are the core skillset required. Responsibilities Windows 10 Microsoft O365 Suite Working knowledge or familiarity with Active Directory Basic Networking Working knowledge or familiarity of Software Deployment tools (SCCM) Quality research skills to aid in troubleshooting and resolution of user problems. Experience using ticketing systems for incident and request management. Preferred Skills CompTIA A+ Certification Previous Customer Service Experience Knowledge of ITIL processes. Pay range and compensation package The rate will be between $20-$23 W2/HR (based on experience). 12 month contract (health benefits available for purchase). Equal Opportunity Statement Tier4 Group is committed to diversity and inclusivity. #J-18808-Ljbffr
Vacancy posted 3 days ago
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