IT Helpdesk Technician

Job Description

Job Description

The Supplier shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with Comcast Business installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator shall serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.
The Supplier shall be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

The Supplier shall be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
The Supplier shall perform the following duties:
• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams. \nCompany Description

•\tWhat you didn’t know about us:
•\tCompetitive salary
•\tHealth, Dental and Vision Benefits
•\tShort/Long Term Disability and Critical Care/Illness Protection
•\tLife Insurance and Retirement Plans
•\tEmployee Assistance Program
•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
•\tFor more information click Equal Employment Opportunity is the law.
•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

#JobsAtKellyTelecom

Company Description

•\tWhat you didn’t know about us:\r\n•\tCompetitive salary\r\n•\tHealth, Dental and Vision Benefits\r\n•\tShort/Long Term Disability and Critical Care/Illness Protection\r\n•\tLife Insurance and Retirement Plans\r\n•\tEmployee Assistance Program\r\n•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!\r\n\r\n•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\n•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r\n\r\n•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!\r\n•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. \r\n•\tFor more information click Equal Employment Opportunity is the law.\r\n•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.\r\n\r\n#JobsAtKellyTelecom