Senior Support Specialist - US

Senior Support Specialist

Build a great career with Socradar!

SOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Enterprises around the world are increasingly selecting SOCRadar to get proactive by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. Our customers worldwide leverage our expertise and investment in scalable, innovative solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations. Our mission is to enable the organizations to get proactive against evolving cyber threats

What will the Senior Support Specialist do:

Support staff who meet all the requirements to solve the problems faced by our customers in the best way possible regarding our platform-based services we provide within the scope of Cyber Security Threat Intelligence.

Responsibilities:

• Ensuring the accurate review and elimination of cyber threat intelligence findings generated by the platform
• Staying up-to-date in the changing threat landscape
• Conducting platform-independent research on attack surface management and digital risk protection for customers
• Meeting the technical requests of corporate customers using our platform and conducting customer meetings
• Reporting and explaining cyber threat intelligence findings generated by the platform to the customer
• Ensuring that customer requests are communicated to the relevant units within the company and following up on the process
• Analyzing cyber threat intelligence findings generated by the platform and verifying the accuracy of findings from different sources
• Preparing technical content, reports, and blog posts on a requested topic
• Writing scripts to automate routine tasks when necessary
• Creating an environment and performing verification for customers who request 0-day or critical vulnerabilities

Qualifications:

• At least 3 years of experience in cybersecurity
• University graduates, preferably in engineering departments (Especially Computer, Electronics and Telecommunications, Electrical/Electronics, etc.)
• Must be a US CITIZEN.
• Master of the OSINT concept
• Knowledge of TCP/IP, web, and network security
• Knowledge/experience in penetration testing and vulnerability assessment and actively participated in penetration tests
• Importance of reporting and documentation
• Experienced with Linux.
• Knowledge of virtualization
• Basic knowledge of malware is preferred
• Self-disciplined.
• Strong analytical skills and ability to effectively prioritize and coordinate multiple tasks simultaneously
• Ability to adapt to intense work tempo, teamwork, open to learning, research, high communication and coordination skills, self-motivated

What does SOCRadar offer teammates?

• Talented and Experienced Teammates
• Private Health Insurance
• Remote working environment
• SOCRadar Academy E-learning Platform