Inside Parts Sales Person

Job Overview Ziegler Cat is seeking a full‑time Inside Parts Sales Person to serve our customers. The role requires strong work ethic, excellent organizational, customer service, and communication skills. Responsibilities Provides superior customer service face‑to‑face or over the telephone. Helps customers determine the correct parts needed, verifies availability, and makes recommendations. Determines correct parts and their availability, and completes parts orders. Determines the supplying facility and mode of transportation for parts shipment. Enters shipping information into the parts ordering system to process the order and generate an invoice. Processes backorders, returns, and exchanges. Assists team with group and team sales, providing a link and collaboration between departments during the sales process. Communicates with customers for sales, follow‑ups, and addressing potential issues. Works in a cooperative manner with team and superiors. Prepares quotes for service work, as well as engines, machines, and parts. Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating to an experienced team member. Maintains a safe and productive workplace, keeping in mind environmental standards of the department. Qualifications High School Diploma or GED required; 2‑year degree preferred. 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service; up to 4 years of experience preferred. Positive attitude and desire to work as a team player. Basic computer skills (navigation, searching), Microsoft Outlook, and telephone experience. Basic customer service skills. Personal Characteristics Customer Focus Teamwork Learning Orientation Efficiency Sociability Minimum Physical Requirements Standing, sitting, walking, use of hands, talking, hearing. Benefits Health, Dental, Vision, and Life Insurance 15 days of PTO starting first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match Health Savings Account (HSA) – Ziegler contributes up to $1,000 tax‑free each year Short‑Term and Long‑Term Disability Insurance Flexible Spending Account (FSA) & Employee Assistance Program (EAP) Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. Disclaimer This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. #J-18808-Ljbffr