Client Service Associate

Sr Client Service AssociateWealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.Our Walnut Creek, CA office has an exciting opportunity for a Sr Client Service Associate! This role serves as a trusted partner to clients and advisors, acting as a key point of contact and providing advanced support in client service and operational activities. The Senior Client Service Associate helps ensure an exceptional client experience through proactive relationship management and expert coordination within the financial advisory team.This role is an On-site position.In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000 to $100,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.Primary Job FunctionsReception and Office SupportGreet clients and ensure the office is clean and welcomingSchedule meetings with product vendors and sponsorsManage and distribute mail; coordinate overnight mail deliveriesOrder office marketing materials and printer supplies; coordinate printer maintenance with vendor and Technology teamNew Client OnboardingEnsure accurate completion of prospect and new client paperwork and account set upFollow up on funds transfers from surrendering companiesMaintain CRM-Salesforce databaseResearch and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendorsRecord incoming assets to the appropriate blotting toolClient Relationship ManagementEngage with clients to understand their personal history and financial needsPrepare account transactions, trades, deposits, withdrawals, required minimum distributions (RMDs), and related activitiesCommunicate to understand client requests and coordinate issue resolution, including death claim processingLiaise with client's tax or legal counsel when neededClient Review Preparation and Follow UpGather client data and prepare materials for client meetings and reviewsConduct tax research and address questions related to 1099sComplete follow-up actions for clients as neededIndustry and Company KnowledgeDemonstrate knowledge and accurately execute Wealth Enhancement Group's Suitability Guidelines, operational processes, and sales modelUnderstand financial terminology and products including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practicesAttend client services and company educational events; participate in vendor presentations as appropriateTeam and Corporate SupportMentor and train Client Service AssociatesAssist Advisor Team Operations in streamlining processesComplete operational projects supporting enhancements and changesCommunicate process and sales updates to team membersParticipate in Wealth Enhancement Group-offered sessions (e.g., Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE)Manage vendors in accordance with Service Level AgreementsAll other duties as assigned.Education/QualificationsBachelor's degree or equivalent experienceMinimum of 3 years of financial services experienceMinimum of 1 year as a Client Service AssociateExcellent oral and written communication skillsAbility to work with deadlines, adapt under pressure, and prioritize tasksAbility to train new employees as neededHigh attention to detail in recording transactions and maintaining data within SalesforceAbility to build and maintain relationships with internal and external clientsDemonstrated client relationship and trust-building skillsStrong knowledge of Wealth Enhancement Group's sales modelDemonstrated industry, product, and company knowledgeCollaborative spirit and commitment to WEG initiativesEmbodiment of WEG values, core competencies, and brandProficiency with Microsoft Office Suite and SalesforceExperience with Workday preferredAI literacy: Ability to use AI tools and technologies effectively, including crafting prompts, evaluating AI-generated content, integrating AI tools to enhance productivity, and a commitment to continued learning as technologies evolveWEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $57,750- $126,000. However, the base salary range bolded above ($90,000 to $100,000) is what we expect to pay as a starting range for this position.Comprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.Click the following link to view Federal and E-Verify posters: LinkOSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.