Claims Coordinator

Claims Administrative Coordinator

Position Summary

Are you highly organized, detail-oriented, and energized by working in a fast-paced environment where your efforts directly support customers during important moments? We're seeking a Claims Administrative Coordinator to serve as a central hub within our Claims team-supporting claim intake, assignment, documentation, and communication.

In this role, you'll help ensure claims move efficiently and accurately while delivering professional, responsive support to both internal teams and policyholders. This is an excellent opportunity for someone who enjoys organization, teamwork, and making a meaningful impact through service.

Key Responsibilities

• Serve as a primary point of contact for incoming claim inquiry calls and assist as backup to the Customer Service Call Center as needed.
• Review new claims and assign them to the appropriate Claims Representative or independent adjusting firm based on established workflows.
• Receive, distribute, and process incoming and outgoing mail, coordinating supporting documents such as letters, invoices, and claim payment attachments.
• Maintain accurate claim assignment tracking tools and spreadsheets to ensure transparency and accountability.
• Collect, organize, and update claim documentation throughout the claim lifecycle.
• Communicate updates, concerns, and activities to management; escalate issues as needed for resolution.
• Respond to internal inquiries and information requests in a timely and professional manner.
• Provide general administrative support including filing, scanning, answering phones, and office coordination.
• Communicate professionally with coworkers, management, clients, vendors, and business partners.
• Support catastrophe (CAT) response efforts, including extended hours or overtime during designated events.
• Participate in special projects and process improvement initiatives.
• Maintain compliance with all federal and state regulations, as well as company policies and procedures.

Qualifications

• High School Diploma or equivalent required; Associate's Degree preferred. Equivalent experience may be considered.
• 4-40 insurance license preferred; must be willing and able to obtain within one year of hire.
• Minimum one year of experience in Claims, Insurance, or Customer Service; Property & Casualty experience strongly preferred.
• Strong proofreading and organizational skills with exceptional attention to detail.
• Ability to handle sensitive customer situations with empathy and professionalism.
• Proficiency in Microsoft Office; familiarity with internet research tools preferred.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and multitasking abilities.
• Ability to work independently in a fast-paced environment and manage shifting priorities.
• Collaborative, dependable team player with a customer-first mindset.

Equal Employment Opportunity

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

If you're ready to bring your organizational expertise and service mindset to a dynamic Claims team, we encourage you to apply.