Retail Receptionist

Job Description

Job Description

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Receptionists have supplemental earning potential. They can make additional earnings by scheduling patient appointments; this is in addition to their regular compensation. Receptionists could also enjoy free designer glasses every year along with incredible discounts. 

Job Summary:

SVS Vision Receptionists will be responsible for creating a positive first impression that the patient receives when they walk into our stores.  Optical receptionists work as part of a team of eye care professionals including optometrists. The receptionists’ main priorities are to assist clients either over the phone or in person, while getting the opportunity to build relationships with patients. They are also responsible for ensuring a positive patient experience from start to finish. Receptionists need to have a basic understanding of the different types of optical aids available, and their duties usually include (but are not limited to):  

Duties/Responsibilities:

• Greeting patients
• Gathering and updating patients’ insurance
• All computer functions (i.e., receipts, job entries)
• Day-to-day business completion (close out, weekly reporting)
• Maintaining patients’ medical records
• Insurance-rejections and patient notifications
• Scheduling appointments/managing appointment book
• Ensuring the smooth flow of the office
• Supporting opticians and managers
• Ability to participate in an active and busy environment

Required Skills/Abilities:

• Professional communication skills
• Strong attention to detail
• Adaptable to change
• Teamwork oriented
• Excellent customer service skills
• Possess strong clerical skills
• Good computer and phone skills

Benefits and Perks:

• Energetic environment  
• Paid vacation and personal time off, paid holidays
• Available anniversary bonus 
• Paid mileage
• Monthly bonus
• Above market salary
• Matching 401K Plans
• Affordable medical and dental benefits
• Vision benefits provided by SVS Vision
• Life and disability insurance
• Company sponsored discounts on many useful items and services
• Ability to transfer based on seniority
• Opportunity for growth within the company
• Rewards and recognition for outstanding performance
• Professional training
• Ability to transfer locations based on seniority