Senior Network Field Technician

Job Profile IT Support Specialist 2 – IT Support Services, Full time. Salary: $80,500.00 USD (annual, depends on experience). Job Summary Provides routine and non-routine IT services to end users to support the mission of the institution, deploys enterprise managed tools, installs software and security updates across devices and applications, and maintains documented processes. Core Responsibilities Lead and perform installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including copper and fiber cabling, switches, routers, firewalls, wireless access points, UPS systems, and security devices. Serve as escalation point for complex network issues involving cable, hardware, software, wireless, telephony, and related technologies. Perform advanced diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues on site. Provide direct onsite and remote technical support to customers and internal stakeholders, ensuring high quality service and customer satisfaction. Lead scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on‑call or shift‑based rotation. Coordinate with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions. Maintain accurate documentation—network diagrams, cabling records, service tickets, time logs, and configuration details—using ticketing and SNOW. Ensure compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment. Act as technical lead on complex projects, assisting with task coordination, work prioritization, and execution. Mentor, train, and provide guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives. Leverage AI in routine tasks and propose ideas for AI integration to improve unit efficiency. Foster a positive culture, uphold organizational values, and champion engagement in all forms. Collaborate across teams and participate in ET/ASU events and programs. This position is not eligible for sponsorship. Desired Qualifications Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+ / Security+). Proficiency with ticket management. Senior‑level technical judgment with strong problem‑solving skills and attention to detail. Customer‑focused communication with technical and non‑technical stakeholders. Professional appearance and demeanor. Self‑motivated leadership capable of working independently or guiding others. Commitment to continuous learning and staying current with evolving network and security technologies. Minimum of six years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems. Proven expertise serving as a point of escalation for complex networking issues. Proficiency with Arista network devices and basic‑to‑advanced CLI configuration. Valid driver’s license with a clean driving record. Physical ability to lift up to 55 lbs or more as required. Ability to read construction drawings, create or redline low‑voltage plans, and coordinate with facilities and vendors. Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi‑Fi architectures. Experience with Arista, Juniper, Ubiquiti, Cisco or similar networking platforms. Experience supporting security infrastructure such as firewalls, VPNs, CCTV, and access control systems. Proficiency with Microsoft Office and standard productivity tools. Experience with wireless technologies, telephony, cloud‑based management tools, and network test equipment. Experience with fiber and copper cabling, including termination and testing (Fluke/OTDR). Leverage AI in routine tasks and propose ideas for AI integration. Take responsibility for fostering a positive culture, upholding organizational values, championing engagement. Collaborate across teams and participate in ET/ASU events. Working Environment Combination of office and field work, including extended computer use and onsite physical tasks (standing, bending, lifting, cable work). Work hours may include rotating shifts, nights, weekends, and 24x7 on‑call coverage. Office locations may include Downtown Phoenix, Mayo, Tempe, Polytechnic, West Valley. Requires ability to manage shifting priorities, work under pressure, and maintain predictable attendance. Valid driver’s license with a clean driving record. Frequent lifting and moving of network equipment up to 55 lbs or more. Other Information Driving is not required for this position. This position is considered safety/security sensitive and will include a fingerprint check. Campus: Tempe. Applicants must be eligible to work in the United States. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr Arizona State University