Member Services Representative

Personify Health Job Post Because health is personal. That's why Personify Health created the first and only personalized health platformbringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Ready to be the voice that turns a frustrating moment into a great member experience? At Personify Health, our members are at the center of everything we do and this role is often their first and most important point of contact. When a member is confused, stuck, or frustrated, you're the person who brings clarity and resolution. You'll field a wide range of inquiries, troubleshoot platform issues, and help members get the most out of their health benefits all while representing clients who trust us to deliver. Every interaction you own is a direct reflection of Personify Health's commitment to making health simple and personal, and your performance drives the member satisfaction numbers that keep clients coming back. This role is Onsite in Tempe, AZ. Must be available to work any schedule between 6am-6pm. Resolve member inquiries end-to-end: Handle inbound calls from members and clients across a variety of requests from benefit questions to technical issues owning each case through to a complete and accurate resolution. Troubleshoot platform and product issues: Diagnose and resolve website and product-related technical problems in real time, escalating to the appropriate team when issues require deeper investigation. Research using internal systems: Navigate multiple databases simultaneously to look up member information, investigate issues, and deliver accurate, timely answers. Represent client program designs: Answer questions about client-specific benefit structures and Personify Health's role in supporting members' overall wellbeing, with accurate and confident knowledge of each program. Follow through on unresolved cases: Track and follow up on inquiries that can't be resolved in a single interaction, ensuring no member falls through the cracks. Maintain performance and quality standards: Consistently meet established metrics for call quality, resolution accuracy, and response time in a structured, high-volume environment. Stay current on products and systems: Continuously build and maintain working knowledge of new and existing products, services, and tools so members always get the right information. What You Bring to Our Team Education & Experience: High school diploma or equivalent required; some post-secondary education preferred Minimum 1 year of customer service experience in a call center environment Technical Skills: Proficiency with personal computers and internet navigation Typing speed of 30 WPM minimum with accuracy Familiarity with cloud-based contact center software a plus Ability to navigate and learn new software systems quickly The Highlights: Competitive base salary and benefits effective day one Comprehensive medical and dental through our own health solutions (yes, we use what we build) Paid Time Offrest and recharge time is non-negotiable Mental health support, retirement planning, and financial protection Professional development with clear career progression and learning budgets Mission-driven culture where diverse perspectives drive real impact on people's health This position offers a base salary range of $19.00-$21.00 per hour, depending on skills, and experience. You're eligible for our full benefits package starting day one. Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrivebecause diversity is core to who we are and critical to our work in health and wellbeing. Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to View email address on click.appcast.io. View all legitimate openings at personifyhealth.com/careers.