Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off
• Competitive salary
• Training & development

ROLE DESCRIPTION:

We are seeking a motivated and customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and offering guidance related to our insurance products and services. This role requires excellent communication skills, attention to detail, and a strong understanding of insurance policies and procedures.

Key Responsibilities:

• Customer Support:
  
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide detailed information about insurance policies, coverage options, and claims processes.
  • Assist customers with policy changes, renewals, and cancellations.
• Problem Resolution:
  
  • Address and resolve customer complaints and issues promptly and effectively.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
• Policy Management:
  
  • Review and process policy applications, endorsements, and renewals.
  • Ensure all customer information is accurate and up-to-date in the system.
  • Assist customers in understanding their billing statements and payment options.
• Sales Support:
  
  • Identify opportunities to upsell additional coverage or products that meet customers' needs.
  • Collaborate with the sales team to provide leads and support sales initiatives.
• Documentation and Reporting:
  
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Prepare and submit regular reports on customer service activities and performance metrics.

Qualifications:

• Education:
  • High school diploma or equivalent required.
  • Must obtain P&C Insurance license in CA
• Experience:
  • Previous experience in customer service, preferably within the insurance industry.
  • Knowledge of insurance products, policies, and regulations is a plus.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to manage multiple tasks and prioritize effectively.
• Personal Attributes:
  
  • Friendly, patient, and empathetic demeanor.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
• Must pass a background check

Compensation: $21.00 - $25.00 per hour


We're Hiring!

We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Rita Hagopian - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Encino.
• I have been a State Farm agent since 2006.
• I am a second generation State Farm agent.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.