Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Position Overview:
Our agency is looking for a reliable and detail-oriented Customer Service Representative to support our team with important service and administrative tasks. This is a great opportunity for someone who enjoys helping behind the scenes, staying organized, and making sure customers receive a great experience.

This position is part-time and does not require an insurance license to start. You will assist the team with service support and administrative responsibilities that help keep the office running smoothly.

Responsibilities :

• Support the team with general customer service and administrative tasks
• Write and mail customer thank-you cards
• Assist with internal onboarding steps within our agency systems
• Provide DSS support and assist with basic system processes
• Scan and organize documents into customer files
• Follow up on policy cancellations and related documentation
• Help maintain organized records and accurate customer information

Qualifications :

• Strong organizational skills and attention to detail
• Positive attitude and willingness to help wherever needed
• Ability to manage multiple small tasks and stay organized
• Comfortable working with computers and office systems
• Customer service or administrative experience preferred but not required