Solution Center Agent I
First National Bank & Trust Company
Solution Center Agent I
Chickasha, OK 73018
Overview
Position Type Full Time Education Level High School Category Banking
Description
At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent.
Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.
Other qualities we need include:
- Good verbal and written communication skills
- Ability to make independent decisions
- Ability to work collaboratively
- Outstanding at customer service
- Excellent problem solving skills
Essential Functions
- Professional and courteous internal and external customer interaction.
- Owns customer experience from start to finish.
- Open new accounts, have a working knowledge of account ownership and account classifications.
- Complete account maintenance.
- Troubleshoot online banking issues.
- Proactively answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information and completing transactions.
- Cross Sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
- Updates job knowledge by participating in educational activities.
- Assist in projects assigned to the solution center.
FNBT is an Equal Opportunity Employer
Qualifications
Position Requirements
- High School Graduate or General Education Degree (GED)
- 6 months customer service preferred
- Strong computer skills
- Careful attention to detail and strong organizational skills
- Ability to manage time effectively and work independently
- Excellent oral and written communication skills
Other Requirements
- Must reside in Oklahoma and pass a background and credit check
- This is an in-office position, and it is critical to remain available to team members during business hours
- May have intermittent local travel to other locations for meetings, training opportunities and bank events
Vacancy posted 4 days ago
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