Solution Center Agent I

Solution Center Agent I Chickasha, OK 73018 Overview Position Type Full Time Education Level High School Category Banking Description At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent. Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm. Other qualities we need include: Good verbal and written communication skills Ability to make independent decisions Ability to work collaboratively Outstanding at customer service Excellent problem solving skills Essential Functions Professional and courteous internal and external customer interaction. Owns customer experience from start to finish. Open new accounts, have a working knowledge of account ownership and account classifications. Complete account maintenance. Troubleshoot online banking issues. Proactively answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems. Fulfills requests by clarifying desired information and completing transactions. Cross Sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services. Updates job knowledge by participating in educational activities. Assist in projects assigned to the solution center. FNBT is an Equal Opportunity Employer Qualifications Position Requirements High School Graduate or General Education Degree (GED) 6 months customer service preferred Strong computer skills Careful attention to detail and strong organizational skills Ability to manage time effectively and work independently Excellent oral and written communication skills Other Requirements Must reside in Oklahoma and pass a background and credit check This is an in-office position, and it is critical to remain available to team members during business hours May have intermittent local travel to other locations for meetings, training opportunities and bank events