Project Manager, Service Delivery

Managing customer projects for Lit and Dark Fiber services, the full-time Project Manager, Service Delivery will oversee project ownership, communication, and performance metrics while collaborating cross-functionally in a remote environment. Key responsibilities Lead end-to-end project management, including kickoff meetings, scheduling, and budget tracking Orchestrate communication and manage project dependencies, timelines, and milestones with internal and external stakeholders Provide service delivery performance metrics and advocate for customer feedback throughout the project lifecycle Required qualifications Five to ten years of experience in managing Telecom services projects Strong knowledge of project management methodologies and processes related to Fiber Engineering and Outside Plant operations Proven ability to influence cross-functional teams and drive project goals Excellent customer management skills, including risk analysis and conflict resolution Ability to define project dependencies and manage milestones effectively