Account Manager

Qualifications Required Qualifications Strong communication and interpersonal skills. A positive attitude and genuine desire to help others. Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong problem‑solving skills and willingness to learn. Dependable, self‑motivated, and team‑oriented. Proficiency with Microsoft Office and general computer systems. Ability to maintain confidentiality and professionalism. Preferred Qualifications Property & Casualty Insurance License, or willingness to obtain one within 90 days of employment. Prior experience in customer service, banking, agriculture, business administration, insurance, or a related field. Experience working with clients in a professional service environment. Familiarity with agency management systems such as AMS360 is a plus. Ideal Candidate Our best Account Managers are people who don't say, "That's not my job." They are problem‑solvers who enjoy helping others, embrace learning opportunities, take ownership of their work, and are willing to step in wherever needed to support clients and teammates. They are dependable, adaptable, and committed to providing exceptional service every day. Why Plummer Insurance? Family‑owned, independent agency with nearly 100 years of history. Large enough to offer resources and growth opportunities. Small enough that your contributions are recognized and appreciated. Team‑oriented culture where everyone helps each other succeed. Opportunities for professional development and licensing. Meaningful work serving local families, farms, and businesses. Benefits Salary Range: $45,000.00 - $55,000.00 per year Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Vision Insurance Life Insurance Hands‑on Training Mon‑Fri Schedule Retirement Plan Remote Type: No Job Type: Full‑Time Job Category: Customer Service Representative Responsibilities Serve as a trusted resource for clients by answering questions and resolving service requests. Assist clients with policy changes, claims reporting, payments, certificates of insurance, and other day‑to‑day insurance needs. Support agency producers by preparing applications, gathering information, and helping move business through the sales process. Process endorsements, renewals, new business submissions, and policy updates accurately and efficiently. Maintain detailed documentation of client interactions within the agency management system. Communicate with insurance carriers to obtain information, process requests, and assist with policy servicing. Proactively identify opportunities to strengthen client relationships and improve client retention. Prioritize and manage multiple tasks while maintaining a high level of accuracy and professionalism. Collaborate with team members across multiple office locations to ensure exceptional client service. Continuously develop insurance knowledge and stay current on industry changes. Take ownership of client needs and see tasks through to completion. About Us Independent insurance agency, offering personal, commercial, farm/crop, life and health products through a variety of reputable companies. #J-18808-Ljbffr The Juris Agency