Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to support employees with day-to-day technology needs and ensure reliable delivery of end-user hardware services in Charlotte, North Carolina. This Long-term Contract position is well suited for someone who enjoys hands-on technical work, organized asset coordination, and responsive user support across a distributed workforce. The role will contribute to device readiness, inventory accuracy, and process improvement while helping strengthen internal IT operations.

Responsibilities:
• Prepare, configure, image, and deploy laptops and related equipment for new and existing employees.
• Coordinate packaging and shipment of IT hardware to team members in domestic and international locations.
• Oversee asset records throughout the device lifecycle, including inventory updates, usage tracking, and reporting accuracy.
• Provide timely support for end users by resolving common hardware and software issues and escalating when appropriate.
• Execute hardware rollout activities for a geographically dispersed employee population.
• Assist with operational IT tasks tied to the shift from externally supported services to an internally managed support model.
• Work with leadership to refine support workflows, improve documentation standards, and strengthen IT infrastructure practices.
• Maintain clear records of equipment assignments, deployments, service activity, and support outcomes.• Experience administering and supporting Microsoft 365 environments.
• Hands-on experience providing support for macOS systems.
• Strong knowledge of device provisioning, hardware setup, and IT asset management practices.
• Ability to troubleshoot both endpoint hardware and software issues effectively.
• Experience managing equipment and inventory for remote or distributed teams.
• Strong organizational skills with close attention to detail and documentation accuracy.
• Familiarity with both Windows and Mac environments is preferred.
• Excellent communication skills and a customer-focused, collaborative approach to support.