IT Business Analyst

IT Business AnalystSteiner Electric is a family-owned company founded in 1916. Steiner Electric is the 35th largest electrical supply business in the country, with locations in Northern Illinois, Northwest Indiana and Southeast Wisconsin. We represent many of leading manufacturers in the industry. Our team services customers with standard electrical and industrial supplies and represent automation products, motors and drives, energy management, and custom products. Steiner is a close family culture with a strong commitment to customer service, values, integrity and community service.We offer a competitive compensation and benefits package that includes:Competitive compensation plansTiered "Growth Incentive" Bonus StructureHybrid/Remote work environmentGenerous Paid Time OffMedical, Dental, Vision, Life, Short-term and Long-term disability insuranceLearning & Development PlansCoaching & Mentorship401K with company matchWellness reimbursement programThe primary responsibility of the IT Business Analyst is to provide users with support for the technology and systems that support Steiner's business. This role works closely with users to understand business needs, identify requirements, troubleshoot issues, determine solutions, and ensure systems and applications are effectively supporting business operations.Provide support to users by gathering and interpreting information, identifying requirements, determining solutions, and communicating solutions back to users.Test system modifications and enhancements to ensure they meet customer and user requirements following installation.Develop and maintain system procedure documentation for newly installed modifications and operating procedures.Conduct application and system training for users.Troubleshoot and resolve system issues by identifying causes, determining solutions, and communicating resolutions to users.Perform report validation to help ensure system and data accuracy.Communicate technical information and solutions in both technical and user-friendly language.Analyze large quantities of data while understanding product data requirements and the impact of inaccurate data entry.Communicate and track project status using project management software.Bachelor's degree from an accredited institution or equivalent relevant experience.Minimum of two years of experience in a Business Analyst or similar role.Experience supporting IT systems within a manufacturing and/or distribution environment.Technical knowledge and experience with Epicor Eclipse software preferred.Proficiency with Microsoft 365.Excellent customer service skills.Strong organizational and time-management skills.Excellent troubleshooting and problem-solving skills.Strong verbal and written communication skills.Ability to work effectively both independently and as part of a team, especially within cross-functional teams.Detail-oriented with the ability to effectively manage multiple priorities in a fast-paced work environment.We are an equal opportunity employer and will consider all qualified applicants for employment. We employ people without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability.