Loan Collections Specialist

Position: Collector Department: Collections - Emigrant Mortgage Company Reports To: Manager, Collections Employment Status: Full Time, Nonexempt Job Summary: Contact delinquent borrowers and determine the reason for delinquency and develop a strategy to cure the debt. Job Specific Responsibilities and Duties: Monitor queue. Call delinquent borrowers. Send delinquent notices to borrowers. Send requisite Demand and Acceleration letters in timely manner. Post payments and make adjustments/reversals to payments as needed. Prepare waiver/dri/payment plan requests. Develop payment plan to cure arrears. Review collateral loan documents. Assist in monthly reports (Fannie, Freddie, PMI). Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices). Maintain professional appearance and demeanor. Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus). Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options. Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers. Basic Responsibilities: Respond to incoming calls, e-mails, mail and in-person requests. Comply with company policies, practices and procedures. Attend meetings and prepare follow-up as needed. Set goals, prioritize and execute duties of the position. Manage documents, files and electronic information in an organized, efficient and secure manner. Interact with customers in a professional and pleasant manner. Represent company as a professional in appearance and manner. Communicate written and oral communication at the highest level of professionalism and integrity. Perform quality and quantity duties as expected for position. Complete company required training courses as assigned. Send loss mitigation packages to borrowers as needed or upon request. Qualifications: Bachelor’s degree (B.A.) from four year college or university. One to two years related experience and/or training; or equivalent combination and experience. Job Specific Requirements: Possess basic personal computer skills. Exhibit strong numerical ability. Execute tasks with accuracy and attention to detail. Perform responsibilities with honesty and integrity. Maintain a professional level of stress tolerance. Possess ability to adapt to changing environment. Basic Requirements: Able to understand and respond appropriately to others in person or with other communication devices. Able to manage emotional and mental state while performing various job duties. Able to verbally communicate in English, thoughts and questions at a reasonable level of articulation. New York pay range

$60,000 - $75,000 USD

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