Retail Supervisor

Retail Supervisor

Job Location: Biddeford, Maine

Pay: $17.00-$20.00 (D.O.E.)

Goodwill Northern New England — good works here!

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy:

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short- & Long-Term Disability.
• 403(b) retirement plan with employer match
• 30% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potential and more!

We also offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Job Summary:

As a Retail Supervisor, you'll be a driving force in our business through your leadership and active engagement with associates and customers. Here's what you'll do:

• Leadership: Actively connect with associates and customers, displaying trustworthy and reliable qualities to help our store achieve its sales goals.
• Team Management: Lead a team of associates, ensuring operational tasks and procedures are executed smoothly. You'll also ensure opening and closing routines are completed while keeping the customer at the center of everything we do.
• Career Growth: This position is a stepping-stone on your journey to becoming an effective store leader. If you're looking to advance your retail career with an organization that genuinely cares and makes a positive impact on the community, the Goodwill team is the perfect place for you.

Minimum Qualifications:

• A positive, friendly attitude to set an example for your team.
• Six months of Goodwill retail store experience or 1+ year of prior supervisory experience.
• Mathematical and literacy skills to support your job duties.
• Flexibility to work evenings, weekends, and holidays based on business needs.
• Computer literacy to complete your job duties.
• A high school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• A valid driver's license with a safe driving record and insurance meeting agency standards.

Preferred Qualifications:

• An Associate's Degree.
• Computer experience, including reporting and Excel proficiency.
• CPR and First Aid Certification.
• Multilingual abilities are a plus.

Travel Required: Yes. Travel may be required to other store locations.

Required Skills:

• Cashiering: Intermediate
• Customer Service: Advanced
• Supervision: Intermediate

Preferred Skills:

• Ability to Multitask: Intermediate
• Performance Management: Some Knowledge
• Interviewing: Some Knowledge

Preferred Behaviors:

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred Motivations:

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Required Education:

• High School Diploma/GED or better.

Required Experience:

• 1+ years of retail experience Demonstrated knowledge of basic retail practices and procedures

Required Licenses & Certifications:

• Drive. Lic. - Class C

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.