Implementation Project Manager

Implementation Project Manager I Position Description: ADP Retirement Services is hiring an Implementation Project Manager I. In this position you will be the key client owner and single point of contact responsible for the project management of the entire 401k implementation and/or merger and acquisition for our clients, from the point of sale through the transition to on‑going Client Services. Responsibilities Project manage work of several internal departments, client, financial advisors and client’s prior recordkeeper to ensure a successful implementation and be the subject matter expert for all functional areas through ADP for the conversion. Perform welcome call and explain the implementation process to the client, ensuring the client understands actions they need to take in order to ensure a successful implementation, and identify/introduce other team members who will interact directly with the client. Assist client with prior recordkeeper notification and obtaining a liquidation date. Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner. Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments. Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding. Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP Retirement Services. Prepare and distribute all applicable client conversion communication. Document based on department standards and coordinate seamless transition to Client Services. Serve as key client contact during implementation from point of sale through the transition to Client Services and monitor and communicate conversion status on a regular basis with client, sales and financial advisors. Evaluate, assess and recommend solutions to questions/issues surfaced from client, and internal departments regarding the implementation. Consult with client on non-standard issues. Work with client and internal ADP groups on exception related processes requested by clients including adding investment with restrictions, transfer in‑kind, setup of brokerage accounts, special blackout notifications, and special processes needed to be supported by Client Services and Operations. Review conversion data and records prior to plan being moved to production go‑live, and communicate with client for appropriate conversion data approvals. Complexities such as review and communication of service calculations, combination of multiple loans into a small number of loans, mapping of investment elections and deferral percent. Participate on team projects. Research issues and share findings with other team members. Perform other related duties as assigned. Qualifications Strong oral and written communication skills. Strong influence, prioritization, adaptability, and multi-tasking skills. Able to apply recordkeeping and regulatory concepts and methodologies. Equal Employment Opportunity : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. #J-18808-Ljbffr