Front Desk

IHG Hotels & Resorts

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Join the team at Candlewood Suites - Louisville Fair/Expo as a Front Desk associate. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming and efficient check-in and check-out experience. You will help create a comfortable and positive environment that reflects the high standards of our hotel.
Responsibilities

Greet guests promptly and courteously upon arrival and departure.
Check guests in and out efficiently, maintaining accuracy in reservation records.
Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
Handle guest requests and resolve any issues or complaints in a professional manner.
Maintain the front desk area in a clean and organized manner.
Process payments and maintain accurate cash handling procedures.
Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or front desk role preferred.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Basic computer skills and familiarity with reservation software is a plus.
Availability to work flexible hours, including weekends and holidays.

Benefits

Opportunities for professional growth and development within the company.
Supportive and friendly work environment.
Employee discounts on stays at Candlewood Suites locations.
Competitive benefits package (details provided upon hire).

About the Company

Candlewood Suites - Louisville Fair/Expo is part of the Candlewood Suites brand, known for its extended-stay accommodations and guest-focused services. Located in Louisville, KY, we pride ourselves on delivering comfortable, convenient, and affordable lodging solutions for business travelers, families, and vacationers alike. Our commitment to exceptional service and a welcoming atmosphere makes us a preferred choice for guests visiting the area.

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Vacancy posted 5 days ago

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