Repair Services Associate I

Job Title

Max Payrate: $15.50

Max Billrate: $21.01

1st shift: 6am - 2:30pm

30 min unpaid lunch (2) 15 min breaks

OT when possible - volunteer basis

Sometimes mandatory Saturdays if needed

Working with handheld scanners

Assembly experience, working with small parts

Job Summary: Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.

Essential Duties and Responsibilities:

• Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
• Records work performed in the form of symptom codes and parts replacement reasons.
• Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.
• Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
• Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.
• Learns policies and procedures, and applies them to routine activities.
• Complies with all required safety practices and regulations.

Job Requirements:

Minimum Education:

• High School Diploma or GED preferred but not required.

Minimum Work Experience (years): None

Key Skills and Competencies:

• Able to work in a team environment.
• Good communication and interpersonal skills
• Able to follow and understand work instructions
• Common hand tools

Licenses/Certifications, special qualifications: None

Equivalencies: None

Position Specific Information:

Travel Requirements (as a % of time): None

Able to telework? No

Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): Yes

U.S. Only Frequency Definitions for Physical Activities, Environmental Conditions and Physical Demands:

Physical Activities (U.S. only): Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. (Never)
• Working from heights such as roofs, ladders, or powered lifts. (Never)
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never)
• Remaining in a stationary position, often standing or sitting for prolonged periods. (Constantly)
• Stooping, kneeling, bending, crouching, reaching, pushing/pulling. (Frequently)
• Moving about to accomplish tasks or moving from one worksite to another. (Constantly)
• Adjusting or moving objects up to 50 pounds in all directions. (Occasionally)
• Communicating with others to exchange information. (Frequently)
• Repeating motions that may include the wrists, hands and/or fingers. (Constantly)
• Operating machinery and/or power tools. (Constantly)
• Operating motor vehicles, industrial vehicles, or heavy equipment. (Never)
• Assessing the accuracy, neatness and thoroughness of the work assigned. (Constantly)

Environmental Conditions (U.S. only): Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

• Exposure to extreme temperatures (high or low). (Never)
• Outdoor elements such as precipitation and wind. (Never)
• Noisy environments. (Occasionally)
• Other hazardous conditions such as vibration, uneven ground surfaces, or dust & fumes. (Never)
• Small and/or enclosed spaces. (Never)
• No adverse environmental conditions expected. (Never)

Physical Demands (U.S. only): (Medium work that includes moving objects up to 50 pounds.) Must be able to see color. (Yes)