Knight Cancer PAS Coordinator (PAS Coordinator)

Department Overview The KCI PAS Coordinator provides leadership and guidance in a fast-paced clinical/infusion/procedural environment where demands are high. Support in the coordinating and scheduling of ancillary services preceding clinic/infuison and procedures. This position is responsible as a back up for template creation and standards. Investigates scheduling errors, patient volume and flow, cancelled and rescheduled appointments. Orients new employees and makes arrangments for training. Assist Call Center Manager with interviewing and hiring PAS Specialist and PAS Resource Specialist. Orients new employees and develops work plans. Directly supporting KCI objectives of clinical care, quality assurance, education and research. The candidate must be professional in attitude and appearance and have excellent written and oral communication skills. Candidate must also be flexible, a team player, have the ability to multi-task, be very detail oriented, and be able to work in a fast paced clinic environment where demands are high. In this position, the Knight Cancer PAS Coordinator providers leadership, expert guidance and oversight for 11 PAS Specialists and 18 PAS Resource Specialists. Function/Duties of Position Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.. Clinical Service Resource : Shares PAS expertise and disseminates information to other PAS personnel. Serves as an expert user of PAS systems software. Maintains PAS Specialist skills in the areas of enrollment and authorization, arranged care, point-of-service operations, integrated care, and telecommunications. Makes assignments for PAS staff. Aware of and can fill in for all PAS duties, as needed. Communicates directly with patients or other customers who have encountered difficulty accessing health care at OHSU. Communicates with stakeholder group about issues and concerns, leads change initiatives for process improvement, attends all staff meetings Personnel Coordination: Assists the employment supervisor with interviewing and hiring PAS Specialists and PAS Resource Specialists. Orients new employees and creates schedules for training. Monitors for timely completion of training requirements and demonstration of core competencies. Assign and approve PAS-related work. Investigates PAS-related performance problems and works conjointly with the employment supervisor to counsel employees, develop work plans, and, when requested, provides supervisor with input regarding progressive discipline. Communicates performance expectations and PAS policies and procedures. Assists employees with problem identification and resolution. May be required to coordinate PAS personnel work schedules and time-away, and to arrange coverage for absent PAS personnel when necessary. Making, updating and auditing standard work for PAS team. Identifying and leading continuous improvement initiatives. Scheduling: Provides regular back up of scheduling activities including call processing. Provide back-up/vacation coverage for the other PAS positions as needed (check-in, check-out, clinic/imaging/lab & procedure scheduling). Coordinate patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff;Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice. Assists in template creation for new Faculty as well as changes for existing faculty. Escalates Infusion Crosswalk concerns to nurse educators. Obtain prior medical records and studies when appropriate;Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary. Quality & Clinical Operations Monitoring: Investigates clinic scheduling errors, patient volume and flow, unkept appointments and rescheduling, and providers’ time utilization; recommends operational and template changes and resource allocation as needed. Investigates patient and provider complaints, and develops appropriate corrective action plans. Maintains accurate provider templates and listings of available clinical services for the cluster. Active participant in maintaining and updating procedural block schedule, including assessment and implementation of block reallocation. Schedule scrub to catch errors and issues. Administrative Duties: Clerical, clinic, and office duties as assigned by the Supervisor or Manager.Document editing, proof-reading and development of division written materials such as donation letters, newsletters, articles, essays and web-site content, other duties as assigned. Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information. Required Qualifications Two years of front-line clerical experience in a clinical setting with direct patient contact. Experience must include scheduling of appointments and may require experience obtaining managed care authorizations(dependent on position description). Preference given to candidates with knowledge of OHSU’s PAS policies and procedures, with completed PAS training and core competencies, and with previous PAS experience Preferred Qualifications Demonstrated excellent verbal and written communication skills Professional appearance Strong customer service skills Must be flexible and a team player. Windows applications Proficient with MS Office (including Outlook, Word, Excel) on-line scheduling, and accurate spelling skills are required. Proficiency in OHSU computer applications. Working knowledge of medical terminology. Knowledge of managed care, commercial, Medicare, and Medicaid programs Demonstrated excellent verbal and written communication skills Professional appearance Strong customer service skills Must be flexible and a team player. Windows applications Proficient with MS Office (including Outlook, Word, Excel) on-line scheduling, and accurate spelling skills are required. Proficiency in OHSU computer applications. Working knowledge of medical terminology. Knowledge of managed care, commercial, Medicare, and Medicaid programs Bilingual One year of infusion / procedural scheduling experience including high-volume incoming phone calls, scheduling of ancillary appointments and obtaining managed care authorizations. The candidate must have a thorough knowledge of PAS-typed policies and procedures Candidates should have demonstrated advanced PAS –type user skills as well as extensive knowledge of integrated care and medical systems. 2 years PAS experience at OHSU with experience answering busy incoming phone lines Additional Details Monday – Friday. Ability to adjust schedule based on department needs (early or late meetings, etc) Must be able to traverse across campus to other locations on Marquam Hill and CHH Standing/sitting numerous hours a day; numerous hours of computer use; Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact View email address on click.appcast.io #J-18808-Ljbffr OHSU