Club Lounge Attendant

Job Description

Job Description

We are looking for friendly, positive, service-oriented, highly energetic, and self-motivated Club Lounge Attendants to join our team. The lounge hours of operation are from 630am to 9 pm, with AM and PM shifts needed, with weekend and holiday availability required.

This position's primary function is to provide quality products and service to customers in a friendly and professional manner while adhering to the standards set by Hilton Brand Hotels. To be successful in this role, you should have customer service skills and experience with food and beverage.

The Club at Hilton offers an elevated, thoughtfully designed space that enhances every stay with comfort, connection, and warm Hilton hospitality. Blending modern design, curated amenities, and an inviting atmosphere, The Club at Hilton provides guests with a refined place to gather, focus, or recharge throughout the day. Across every club experience, guests will enjoy comfort and connection – bringing Hilton’s signature service and style to life in a setting crafted to feel welcoming, intuitive, and unmistakably Hilton.

We are currently looking to fill four part-time openings.

• Greet guests as they enter The Club at Hilton
• Ensure the space is clean, organized, and suitably presented to all guests
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
• Maintain knowledge of airline, automobile rental, transportation options, directions, hotel services, and other relevant establishments, and provide information to guests regarding such
• Maintain knowledge of all hotel facilities, including hours of operation
• Maintain knowledge of the local area, including social, cultural, historical, and physical attractions as well as their location and hours of operation
• Maintain a stock of clean utensils and supplies
• Ensure that hot food and cold food are provided in the lounge in accordance with brand and property standards
• Refer guests to hotel outlets to maximize hotel revenue
• Float throughout the lounge to enhance the guest experience
• Own, resolve, and follow up on guest issues
• Assist guests with food and beverage needs while in the executive lounge and clean the lounge as needed

• Previous relevant experience preferred
• Flexibility to work various shifts
• Ability to gauge customers’ preferences
• Excellent communication skills
• High school diploma; relevant training is a plus

Experience:

• Hotel: 1 year (Preferred)

Food & Beverage:

• 1 year (Preferred)

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!