Network Specialists

Charleston Job TypeFull-timeDescriptionNexGen Data Systems is seeking a Network Specialists to provide daily on-site network operations support at assigned MTF location, ensuring network infrastructure availability, resolving Tier 0 incidents, and serving as primary 24/7 point of contact for network-related issues. The scope of this project is to provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities, including DHA headquarters and training locations, inside the continental United States. This includes functions such as network performance measurement and monitoring, assistance with network design and development, network measurement. It also includes customer service in the form of trouble tracking and troubleshooting, at the Tier 2 and Tier 3 level, for escalated trouble tickets and maintenance and sparing support.Federal contracting environment supporting Defense Health Agency operationsLarge-scale enterprise network serving 137 MTFs, 500+ GSUs, and 179,000 users24/7 mission-critical operations requiring high availabilityMulti-region support (CONUS, Pacific, Europe as applicable)On-call rotation responsibilities for emergency supportRoles & Responsibilities:Serve as primary on-site 24/7 network support contact for assigned MTFPerform daily network infrastructure operations and maintenance activitiesInstall, configure, and maintain routers, switches, wireless access points, and controllersCreate and manage VLANs in accordance with DHA Zone Architecture RequirementsTroubleshoot network connectivity issues and coordinate with GSC for escalationsInstall, test, terminate, and certify network cabling (material provided by Government)Perform device configuration and firmware updates per DHA standardsSupport network monitoring via SolarWinds NPM and ensure 100% device complianceConduct monthly hardware inventory validations for Asset Management (CDRL A010)Respond to and resolve Tier 0 trouble tickets without GSC escalationCoordinate with site staff on network-related activities and service impactsSupport DHA Infrastructure Modernization hardware refresh initiativesParticipate in on-call rotation for after-hours support at assigned siteOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.RequirementsDesired/Required Skills:Active Department of Defense Secret level security clearance required.DoD Approved 8570 / 8140 OS and Cybersecurity certifications required.REQUIRED: Security+ and Cisco Certified Network Associate (CCNA) or equivalent (i.e., BCNE for Brocade, etc.).2-3 years network support or IT infrastructure experienceBachelor's degree in technical discipline and 2 years OR Technical/Vocational certification and 3 yearsProficient in TCP/IP, DNS, DHCP, and basic routing protocolsWorking knowledge of Cisco, Brocade, or Juniper switch/router configurationUnderstanding of 802.1d/q/w, 802.3, 802.11 wireless, communication standardsHands-on with SolarWinds for monitoring and basic troubleshootingBasic network security awareness: firewalls, VPN conceptsCable termination, certification tools, and physical layer troubleshootingEthernet, Fast Ethernet, Gigabit Ethernet operationsWindows OS, basic Active Directory troubleshootingServiceNow ticket management and documentationUnderstanding of medical facility network requirementsAbout the Company:NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.Benefits:Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.Company provides short and long term disability plans.401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.Comprehensive training and development program.11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.