Customer Service/Operation

Customer Service / Operations Associate (Part-Time) Location: Torrance, CA 90502 Schedule: Approximately 29 hours/week (Core hours: 10:00 AM 3:00 PM, flexible) Compensation: $2021/hour Employment Type: Part-Time Temp (Potential Full-Time opportunity based on performance after approximately 6 months) About the Position We are seeking a detail-oriented and dependable Customer Service / Operations Associate to support our growing business and newly acquired client accounts. This role plays a key part in ensuring order accuracy and maintaining smooth communication between the office and warehouse teams. The ideal candidate enjoys working in a team environment, pays close attention to detail, and is proactive in identifying and preventing errors. Responsibilities Perform double and triple checks on picked orders to ensure accuracy Compare order information against picked products and shipping documents Support quality control and inspection processes Coordinate with warehouse staff and internal teams to resolve discrepancies Assist with newly launched client accounts and support existing accounts as needed Provide operational support for special projects and additional accounts Maintain accurate records and documentation Assist with basic administrative tasks using Excel and Word Communicate effectively with team members to ensure efficient workflow Qualifications Required Previous inventory control, warehouse, logistics, or operations experience Strong attention to detail and organizational skills Ability to work collaboratively with warehouse and office teams Basic computer skills including Microsoft Excel and Word Ability to prioritize tasks and work in a fast-paced environment Preferred Bilingual Japanese and English Experience in customer service or operations support Experience working with inventory or fulfillment processes Ideal Candidate The successful candidate is: Detail-oriented and proactive Flexible and willing to support different accounts as needed A team player with strong communication skills Able to build positive working relationships with both office and warehouse staff Comfortable working in a dynamic and growing environment Someone who naturally notices issues and takes initiative to help solve them Work Environment We pride ourselves on maintaining a friendly, easy-going, and supportive workplace. Our team enjoys strong relationships, celebrates milestones together, and values long-term employees. Flexibility, mutual respect, and teamwork are important parts of our company culture. Growth Opportunity This position begins as a part-time role (approximately 29 hours per week), with the possibility of transitioning to a full-time position based on performance and business needs after approximately six months.