Associate, Operation Services

Join Cotality

At Cotality, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity, and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills, and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up, and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Role Overview: Support the Credit Operations team by performing data research and administrative tasks to meet lender and consumer requirements. This entry-level position focuses on accuracy, speed, and adherence to Service Level Agreements (SLAs) within a structured, high-volume environment.

Location: Our office is located 3001 Hackberry Rd. Irving TX, 75063. Candidates should live within a commutable distance to this site.

Training: on-the-job training and side by side with other associates.

Schedule: This operation center is open from 7:00am-5:00pm Central Monday Friday. Employees work everyday onsite since we are an essential team for the operations of Cotality. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 30 minutes or 1 hour based on each person preference and two 15 minutes breaks.

Key Responsibilities

• Data Research: Conduct basic analysis and research using public records and proprietary tools to verify client information.
• Inquiry Handling: Manage routine customer inquiries and operational tasks via established communication channels.
• SLA Compliance: Execute tasks within defined timeframes to ensure consistent client satisfaction and operational flow.
• Documentation: Maintain precise records of all client interactions and service requests for compliance and tracking.
• Team Collaboration: Support team-wide production goals by providing accurate data and identifying workflow needs.

Job Qualifications:

• Education: High school diploma or equivalent.
• Technical Aptitude: Basic computer proficiency and the ability to learn/navigate complex databases and research tools.
• Attention to Detail: Proven ability to input data and conduct research with high accuracy.
• Communication: Clear verbal and written skills for professional internal and external interaction.
• Work Style: Ability to follow direct supervision and work effectively in a collaborative, fast-paced setting.

Annual Pay Range: 34,400 - 40,560 USD

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-05-21

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.