ReBath - Project Coordinator

Job Description

Job Description

Construction Project ManagerLocation: Troy, MI Job Type: Full-Time Department: OperationsOverviewWe are seeking a strong, customer-focused Construction Project Coordinator to lead cross-functional coordination between Sales, Contract Processing, Job Scoping, and Production. This role is critical to ensuring jobs move from sale to execution with complete, accurate information and a high level of customer satisfaction during scheduling with the customer.The ideal candidate is highly organized, operationally disciplined, and confident working across multiple departments. This person will serve as the point person to schedule client jobs.This is not a passive administrative role. We are looking for a leader who can drive accountability, resolve issues efficiently, communicate directly with customers, and keep projects moving without becoming the default dumping ground for unresolved departmental problems.Key ResponsibilitiesCross -Department CoordinationServe as a key liaison between Sales, Contract Processing, Job Scoping, Production, and the customerEnsure jobs move through the pipeline with complete, accurate, and executable informationCoordinate issue resolution across departments to prevent delays, customer confusion, and reworkHelp create strong communication and accountability between teamsWork with Sales to gather all necessary documentation, details, approvals, and job informationHelp resolve issues that prevent a file from being production-readyWork with Installation Technicians and Installation Foremen to ensure project goals, timelines and customer expectations are being met.Work with the Service Department as needed for sound and timely issue resolutionMonitor and ensure project cycle time is within company expectationsScoping and Contract ResolutionSupport the Scoping, Schedule and Installation teams when field conditions or project requirements do not match the signed contractEscalate and resolve scope discrepancies, contract inconsistencies, and other job-related issuesCoordinate with the appropriate departments to determine next steps, revisions, and approvalsCustomer-Facing ResponsibilitiesCommunicate directly with customers to confirm requirements, clarify expectations, and resolve open itemsEnsure all customer requirements are met prior to productionProvide a high level of professionalism and service throughout the project readiness processIdentify upsell opportunities when appropriate, including situations where financing may support additional scopeOperational LeadershipKeep jobs moving by resolving issues quickly and holding the right teams accountableMaintain clear boundaries so the role supports solutions without becoming the catch-all for every unresolved problemImprove workflow and execution by identifying recurring issues and helping strengthen process disciplinePartner with leadership to improve handoffs, file quality, cycle time, and customer experienceQualifications3+ years of experience in operations, project coordination, production support, contract administration, or a related leadership roleExperience working cross-functionally with sales, operations, customer service, and field or production teamsStrong customer communication and conflict resolution skillsAbility to manage multiple priorities and keep projects moving in a fast-paced environmentStrong problem-solving skills and sound operational judgmentProven ability to drive accountability across departmentsExperience in construction, remodeling, home improvement, restoration, or other project-based service industries preferredSkills and CompetenciesCross-functional leadershipEscalation managementCustomer serviceContract and scope reviewProcess improvementCommunication and follow-throughProblem solvingTime managementAccountabilityTeam collaborationWhat Success Looks LikeScope and contract discrepancies are resolved quickly and correctlyCustomers feel informed, supported, and confidentDepartments work together with stronger accountability and fewer bottlenecksOperational issues are solved efficiently without the role becoming a problem dumping groundWhy Join UsKey leadership role with direct impact on operational performance and customer satisfactionOpportunity to build stronger processes and improve execution across departmentsCollaborative environment with visibility across the businessAbility to make a measurable difference in job readiness, workflow, and customer outcomesMust have a clean driving record and background.