Software Support Specialist I

About the job Software Support Specialist I Primary Accountabilities Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner. Assess and identify client software needs. Assist in testing of new and existing software. Plan and conduct training of end users. Assist with software installations. Perform accurate and appropriate system configuration for conversion of client data. Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments. Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid drivers license required. It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business. Experience: One or more years experience in customer service; customer service in technical support or telecommunications preferred. Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools Ability to analyze problems, identify workable solutions, and select appropriate course of action Strong written and verbal communication skills including ability to train in a group setting #J-18808-Ljbffr